1stdibs Overview
1stDibs is a premier online marketplace that connects discerning buyers with a curated selection of luxury items, including antique and modern furniture, fine jewelry, vintage fashion, and art. Founded in 2001, the platform has become a trusted source for unique and high-quality pieces from top sellers around the world.
Company Background
Established by Michael Bruno in 2001, 1stDibs began as a platform to bring the Paris flea market experience online. Over the years, it has expanded its reach, partnering with esteemed dealers, galleries, and designers globally. The company’s headquarters are located in New York City, and it continues to uphold its mission of providing access to the most beautiful things on earth.
Product Range
- Furniture: From antique to contemporary designs, including chairs, tables, cabinets, and more.
- Fine Jewelry: A vast collection featuring rings, necklaces, bracelets, and earrings from renowned jewelers.
- Vintage Fashion: Designer clothing, accessories, and shoes spanning various eras.
- Art: Diverse artworks, including paintings, sculptures, and photographs by celebrated artists.
Metals Used
- Gold: Yellow, white, and rose gold in various karats.
- Platinum: Used in high-end jewelry pieces.
- Silver: Sterling silver items, including both jewelry and decorative objects.
- Bronze and Brass: Commonly found in sculptures and vintage furniture.
Stones Used
- Diamonds: Available in various cuts and settings.
- Sapphires, Rubies, and Emeralds: Precious stones featured in rings, necklaces, and earrings.
- Semi-Precious Stones: Such as amethyst, topaz, and turquoise.
- Pearls: Both natural and cultured, used in classic designs.
Price Range
- Budget: $100 – $500 (affordable vintage jewelry, small decor)
- Mid-Range: $500 – $5000 (luxury jewelry, designer furniture)
- Luxury: $5000+ (high-end, rare collectibles, fine art, top designers)
1stdibs Customer Reviews Across Platforms
1stdibs has 2,935 reviews with an average rating of 4.1 on Trustpilot. It has mixed reviews on Trustpilot.
Redditors generally praise 1stdibs for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
1stdibs has a high trust score of 100 indicating a legitimate and reliable business. It has a rating of 4.2/5 based on 3911 reviews.
Customer's Feedback Summary
Pros:
- Wide Selection of Unique & Vintage Items – Many buyers appreciate the variety of vintage, antique, and luxury items, including art, furniture, and jewelry.
- User-Friendly Website – Customers find the search and offer process easy to use, making browsing and purchasing straightforward.
- Good Communication with Sellers – Many reviewers had positive experiences communicating with sellers, getting their questions answered, and receiving offers.
- Safe & Secure Transactions – Some buyers noted that 1stDibs provides a safe purchasing environment, with seller ratings and price comparisons.
- Fast & Reliable Shipping for Some Buyers – Several users reported smooth transactions and prompt delivery.
- Good Customer Support in Certain Cases – Some users had positive experiences with customer service, especially when canceling offers or resolving minor issues.
Cons:
- Canned Customer Service Responses – Many customers feel that 1stDibs provides generic responses rather than personal support.
- Delayed Shipping & Poor Tracking Updates – Several complaints mention long wait times for shipping and lack of updates from customer service.
- Issues with Returns & Refunds – Some buyers faced difficulty getting refunds or dealing with damaged items, particularly when claims had to go through the seller or shipping carrier.
- Sellers Not Always Vetted Properly – A few users reported unclear seller identities, receiving products from different sellers than advertised, or even misrepresented luxury items.
- Subscription Issues for Sellers – Some sellers have claimed that 1stDibs charged them without consent, locking them into unexpected contracts with no clear opt-out.
We give It 4.1 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
1stdibs Social Media & Contacts
1stdibs has 931k followers and 5,197 post on Instagram. 1stdibs actively engages its audience on Instagram.
1stdibs has around 1.8k followers and 1.6k likes on Facebook. They post regularly showcasing new collections and styling tips.
1stdibs has 35k subscribers and 201-500 employee on LinkedIn.
YouTube
1stdibs has 6.22k subscribers and 155 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 4.0 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
- Authenticity & Provenance: Items with verified history are priced higher.
- Quality & Craftsmanship: High-quality or rare items cost more.
- Seller Reputation: Trusted sellers may price items higher.
- Condition: Mint-condition items are priced higher than those needing restoration.
Value For Money
1stDibs is known for offering rare and high-quality items, often with a premium price tag. Buyers are paying for the assurance of authenticity, provenance, and the convenience of accessing a curated selection of luxury goods. While some customers find value in the uniqueness and quality of the pieces, others may find the prices reflective of the platform’s premium positioning.
Discount Coupons and Promotions
1stDibs occasionally offers promotional codes and discounts to its users. To find available promo codes, users can check the notifications menu (the bell icon) on the top right corner of the 1stDibs website after logging into their account. Additionally, subscribing to the 1stDibs newsletter or following their social media channels may provide access to exclusive offers and updates on upcoming sales.
We give It 3.8 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About 1stdibs
1. How does 1stDibs ensure the authenticity of items?
1stDibs works with a network of trusted sellers and employs a team of experts to vet items for authenticity and quality before they are listed on the platform.
2. Can I negotiate prices with sellers?
Yes, buyers can make offers on most items, and sellers have the discretion to accept, decline, or counter the offers.
3. What payment methods are accepted?
1stDibs accepts various payment methods, including major credit cards, bank transfers, and certain financing options like Klarna.
4. Does 1stDibs offer international shipping?
Yes, many sellers on 1stDibs offer international shipping. Shipping options and costs are typically outlined in the item’s listing.
5. What is the return policy?
Return policies vary by seller. It’s important to review the specific return policy outlined in each item’s listing before making a purchase.
6. Are there trade discounts available?
Yes, 1stDibs offers a Trade 1st Program that provides up to 30% in net price discounts on furniture and art for eligible design professionals.
7. How can I contact customer support?
Customer support can be reached through the “Contact Us” section on the 1stDibs website, where various support options are available.
8. Does 1stDibs have physical showrooms?
1stDibs primarily operates online but has a showroom located in New York City where select items are displayed.
9. How do I apply a promotional code?
During checkout, there is an option to add a promotional code under the purchase total on the left side of the page. Enter the code and click “Apply” to reflect the discounted price.
10.Is financing available for purchases?
Yes, 1stDibs offers financing options through partners like.
Conclusion
1stDibs is a reputable online marketplace for luxury jewelry, antique items, and designer collections. Customer feedback from websites such as Trustpilot, Sitejabber, and Reddit indicates a variety of both negative and positive experiences. Most shoppers enjoy the site’s highly curated collection of fine jewelry, one-of-a-kind finds, and trusted sellers, making the website a favorite among collectors and people looking for special, top-quality pieces. However, some customers have reported inconsistencies in product authenticity, occasional miscommunication with sellers, and challenges with the return process.
Pricing on 1stDibs is diverse, as it includes independent dealers and well-established luxury brands. While some are reasonably priced based on their uniqueness and workmanship, others are premium-marked. Consumers in search of best value are cautioned to compare identical items and bargain when they can, as there are sellers who are willing to negotiate on prices.
Customer service is variable, with most purchasers complimenting the site’s buyer protection policies and safe transactions, but others have found that dispute resolution takes too long and returns are hard to organize. Since 1stDibs is a marketplace and not a direct seller, the shopping experience is largely contingent on the professionalism and responsiveness of the individual seller.
On social media, 1stDibs has a refined presence on Instagram, Pinterest, and Facebook, promoting exquisite jewelry items, vintage collections, and designer collaborations. While the site does feature occasional promotions, discounts are not as common as in mass-market jewelry shops, considering the upscale products sold.
At JewellersReviews, we give candid, detailed assessments of sites like 1stDibs to assist buyers in their high-end jewelry purchases. Whether you’re buying an antique heirloom or a designer statement piece, our reviews address product authenticity, value, customer service, and vendor reliability. Check out our site for more information on the top jewelry brands and marketplaces before your next purchase.
We give It 4.0 Stars out of 5 as Overall Ratings.
Have you ever tried 1stdibs? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!