William May Jewellers Overview
William May Jewellers blends tradition with modern value. The brand is known for pre-owned fine jewelry and certified luxury pieces. It operates from Manchester with a strong online presence. The store offers diamond rings, gold chains, vintage watches, and designer finds. Customers appreciate their transparent pricing and exceptional service. William May serves both first-time buyers and collectors. Their flexible payment plans make high-end items more accessible. A trusted 4.8★ Trustpilot rating builds buyer confidence. Jewelry is carefully appraised and described. With frequent deals and free shipping options, they appeal to value-conscious shoppers. The company’s focus on heritage, personalization, and quality earns praise across the UK. Their reputation continues to grow with every sale.
Company Background
William May Jewellers is a family-owned business with nearly 200 years of history in British jewelry. It began in Manchester’s famous jewelry quarter. Originally focused on new pieces, the brand shifted toward pre-owned and vintage jewelry to meet changing demand. They specialize in offering restored, certified, and affordable luxury items. The company expanded online to serve the entire UK and beyond. Their team includes skilled gemologists and in-house experts
Product Range
- Engagement & Wedding Rings: Natural, certified, and lab-grown diamonds.
- Pre-Owned Jewellery: Vintage gold, diamonds, and gemstone pieces.
- Chains & Bracelets: Gold, silver, and designer chains.
- Watches: Luxury and pre-owned branded timepieces.
- Services: Repairs, resizing, cleaning, custom design, and appraisals.
Metals Used
William May uses 10K–18K yellow, white, and rose gold. They offer sterling silver and platinum on select pieces. Pre-owned pieces may vary in purity. Metals come hallmarked and often certified for authenticity and durability, ensuring both value and quality for buyers.
Stones Used
The jeweller offers natural and lab-grown diamonds certified by GIA. They also sell cubic zirconia and colored gemstones in vintage designs. Pre-owned pieces might include sapphires, rubies, emeralds, or pearls. Each item is evaluated to ensure quality, cut, and authenticity before listing for sale.
Price Range
Prices range from £100 for silver and gold-plated pieces to over £5,000 for premium diamond rings and luxury watches. Pre-owned gold chains may start around £200. Engagement rings generally fall between £500 and £3,000. Diamond watches and high-value pre-owned items can reach £10,000+. Financing and installment plans help spread payments. The brand’s pricing strategy balances vintage charm, certified gemstones, and service convenience.
William May Jewellers Customer Reviews Across Platforms
William May has 12282 reviews with an average of 4.8 on Trustpilot. It has excellent reviews on Trustpilot, with praises for customer service and design versatility, product durability.
William May Jewellers has rating of 4.6/5 on TenereTeam , based on 14 reviews.
There are 20 reviews of William May Jewellers on Voucher.discount with rating of 4.8/5.
Customer's Feedback Summary
Pros:
- Strong customer service; responsive and helpful .
- High Trustpilot rating (4.8★ with 12,000+ reviews).
- Competitive pricing on pre-owned and vintage items.
- Quick delivery and accurate item descriptions.
- Flexible services: repairs, custom work, resizing.
Cons:
- Online checkout and payment process can feel complex.
- Pre-owned pieces may show signs of past wear.
- Inconsistent gold tone matching in second-hand items.
- Limited store locations may hinder local service access.
- Some customers note variable pricing on pre-owned goods.
We give It 4.5 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
William May Jewellers Social Media & Contacts
William May has 28.3k followers on Instagram. This actively engages its audience on Instagram.
William May has around 75k followers and 72k likes on Facebook. They post regularly showcasing new collections and styling tips.
We give It 3.2 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
William May Jewellers sits in the mid-to-high-end range. Silver and lower-karat gold pieces start around £100–£250. Pre-owned vintage gold jewellery often ranges from £200 to £1,000. Engagement rings vary between £500 and £3,000 depending on diamond size and certification. Luxury watches and high-value items exceed £5,000. Their pricing often undercuts mainstream jewellers, particularly on second-hand and pre-loved treasures . Store credit and installment plans ease large purchases. Occasional online promotions and seasonal sales also help reduce costs. Buyers seeking quality and affordability appreciate the brand’s balanced pricing, though distinct location and piece quality can affect the deal.
Value For Money
Customers perceive strong value at William May Jewellers. Many praise the cleanliness, quality, and appearance of pre-owned items . Positive experiences include great value: “looks like new” rings at lower cost. Certified diamonds and restorations ensure trust. Prompt deliveries and detailed photos reinforce confidence . Some mention wear or mismatched hues in vintage pieces—still acceptable given discounted pricing . Personalized service, warranties, and financing options further boost value. Overall, buyers feel they receive quality jewellery at fair prices, with flexibility and service matching or exceeding expectations.
Discount Coupons and Promotions
- Occasional seasonal and clearance sales advertised online.
- Free shipping on UK orders over set thresholds (£200+).
- Email subscriptions may offer first-order discounts.
- Instalment and financing availability for large purchases.
- Trustpilot-driven promotions and limited-time offers featured on site.
We give It 4 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About William May Jewellers
1. Are the diamonds certified?
Yes, most diamonds are GIA-certified with certificates provided.
2. Do you offer pre-owned jewelry?
Yes, they specialise in pre-owned and vintage pieces.
3. What metals are available?
They offer 10K, 14K, and 18K gold, silver, and platinum options.
4. Can I get financing?
Yes, instalments and store credit are available in-store.
5. Do they resize rings?
Yes, resizing and repairs are offered in-store and by mail.
6. Is shipping free?
Yes, on UK orders above a certain value.
7. What is the return policy?
They offer a 14-day return window for online purchases.
8. How do I verify authenticity?
Every item comes with certification or valuation notes.
9. Do they clean jewelry?
Yes, cleaning and polishing services are available.
10. Can I appraise or evaluate jewellery?
Yes, appraisal and valuation services are offered.
Conclusion
William May Jewellers is a respected and established name within Manchester’s jewellers, boasting almost two centuries of history and a contemporary, customer‑focused transformation. Boasting a staggering Trustpilot rating of 4.8 / 5 based on more than 12,000 reviews, customers often praise the transparent communication, efficient and safe delivery, and exceptional packaging. Many reviews note that items—especially pre‑loved and vintage pieces—arrive even better than depicted online, reflecting the brand’s commitment to quality and authenticity in its extensive inventory, including watches and pre-owned jewelry.
Customer experience is a foundational strength: employees like Gemma, Daniel, Leon, and Sarah are often praised for their attentive, personalized service—ranging from addressing pre-purchase inquiries to coordinating upgrades or resizes. Moments like same-day online support and proactive restock reminders continue to illustrate William May’s high-touch service culture
top-rated. This responsive style creates high loyalty levels, with customers scheduling repeat transactions and referring the store as a top place for jewellery buying.
With regard to value and price, William May provides reasonable and competitive prices for new and second-hand luxury products. Buyers enjoy open value, especially in purchasing previously owned products that are like “new,” and enjoy flexible financing. Although uncommon complaints refer to unforeseen price changes or mistaken product descriptions, William May generally resolves such incidents professionally when raised.
William May’s web presence and delivery capabilities are especially impressive, with customers frequently complimenting rapid dispatch, safe packaging, and hassle‑free returns. Their website and eBay store demonstrate an effortless shopping experience supported by transparent policies and accommodating service options—enhancing consumer trust and happiness.
In short, William May Jewellers boasts a gentle balance of reliable heritage, fine product range (covering vintage, pre‑owned, and new items), and top-notch customer care. With uniform excellent reviews, considerate staff engagement, open value, and solid standards for online shopping, it is a true standout option for jewellery lovers wanting quality, dependability, and personalized experience. Occasional service glitches seem an exception rather than the rule and are well-handled, cementing William May’s status as a trusted and esteemed jeweller.
We give It 4 Stars out of 5 as Overall Ratings.
Have you ever tried William May Jewellers? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!