Traxnyc Overview
TraxNYC is a prominent jewelry retailer based in New York City’s Diamond District, renowned for its extensive collection of men’s and women’s gold and diamond jewelry. The company offers a diverse range of products, including chains, rings, pendants, earrings, and luxury watches, catering to a wide array of customer preferences.
Company Background
Founded by CEO Maksud “Max” Agadjani, TraxNYC has established itself as a significant player in the jewelry industry. The company emphasizes customization, allowing clients to personalize jewelry pieces to their specifications. With a team of approximately 70 employees, TraxNYC operates from its headquarters at 62 W 47th St, Suite 14, New York City, NY 10036.
Product Range
- Chains: Gold and diamond-encrusted chains in various styles and lengths.
- Rings: Engagement rings, wedding bands, and fashion rings for both men and women.
- Pendants: A variety of designs, including custom nameplates and religious symbols.
- Earrings: Studs, hoops, and drop earrings featuring diamonds and gemstones.
- Luxury Watches: Timepieces from renowned brands, some customized with diamonds.
Metals Used
- Gold: Available in various karats (10k, 14k, 18k, and 24k) and colors (yellow, white, and rose).
- Platinum: Offered for select high-end pieces.
Stones Used
- Diamonds: Available in various cuts, colors, and clarities, including both natural and lab-grown options.
- Gemstones: Rubies, sapphires, emeralds, and other colored stones.
Price Range
1. Chains:
Basic 14k Gold Chains: Starting around $300 – $1,000
Diamond-Cut Chains or Heavier Pieces: Can range from $1,200 to $10,000 or more, depending on the gold weight and the presence of diamonds.
2. Rings:
Basic Gold Rings: Starting at $200 – $500
Diamond Rings or Custom Designs: Prices can range from $1,000 to over $20,000, depending on the size and quality of the diamonds or custom features.
3. Watches:
Entry-Level Watches: From $500 to $2,000, depending on the model and design.
Luxury Watch Collections: Prices can go from $5,000 to over $50,000 for high-end, custom pieces.
4. Pendants:
Simple Gold Pendants: Typically $200 – $1,000
Diamond or Custom Pendants: Prices may range from $1,000 to $5,000, with some custom designs going even higher.
5. Earrings:
Basic Gold Earrings: Starting from around $300 – $1,500
Diamond Earrings: Can range from $1,500 to $20,000 or more, depending on the size and number of diamonds.
Traxnyc Customer Reviews Across Platforms
Traxnyc has only 63 reviews with an average rating of 4.0 on Trustpilot. It has mixed reviews on Trustpilot, with praises for customer service and design versatility.
Traxnyc has only 16 reviews with an average rating of 3.1 on GLASSDOOR. It has 38% would recommend to a friend. It is also 34% approve of CEO to Maksud Trax Agadjani.
Traxnyc has a high trust score of 100/100 indicating a legitimate and reliable business. It has a rating of 3.9/5 based on 66 reviews.
Redditors generally praise Traxnyc for its stylish, affordable designs and good customer service.
Customer's Feedback Summary
Pros:
- Custom Jewelry Expertise – Many customers love TraxNYC’s ability to create unique custom pieces, including engagement rings, pendants, grills, and bracelets.
- Competitive Prices – Several buyers found good deals on Miami Cuban chains, rings, and bracelets compared to other jewelers.
- Fast Shipping (Sometimes) – Some orders arrived quickly, even for custom designs.
- Helpful Sales Reps – Shout-outs to Kenneth, Sasha, Maks, and Sierra for their exceptional service.
- Multiple Locations – New York & Trax NW in Federal Way, WA, making in-person shopping an option.
Cons:
- Poor Customer Service – Some buyers reported ignored messages, slow responses, and lack of resolution for issues.
- Ethical Concerns – Some reviews accuse TraxNYC of sourcing materials from unethical labor practices.
We give It 3.9 Stars out of 5 in Cross Platform Reviews.
Note: It’s important to keep in mind that when it comes to online reviews, people who are unhappy with a product or service are often more motivated to leave a review, while satisfied customers may not always take the time to do so. This means that negative reviews can sometimes be overrepresented.
So, when evaluating a company like TraxNYC, it’s important to consider both the positive and negative feedback. Happy customers may not be vocal, but if there are consistent praises in certain areas (like design or customer service), that’s a good sign. Similarly, recurring complaints, especially around things like returns, product quality, or pricing transparency, should be taken seriously to get a more balanced view of what you might experience as a customer.
Traxnyc Social Media & Contacts
Traxnyc has 2.6M followers and 4,417 post on Instagram. Traxnyc actively engages its audience on Instagram.
Traxnyc has around 12k followers and 9.3k likes on Facebook. They post regularly showcasing new collections and styling tips.
Traxnyc has 856 followers and 51-200 employee on LikedIn.
YouTube
Traxnyc has 3.95M subscribers and 888 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 4.7 Stars out of 5 in Social Media Presence & Engagement
Note: An active and engaging social media presence is a green flag for jewelry buyers. It shows the company is responsive, transparent, and committed to building customer trust, which is essential when purchasing luxury items.
Pricing & Value for Money
Pricing
Chains: Prices vary based on material, weight, and design. For example, a 20″ 14kt Double Curb 19g chain was priced at $1,250, equating to approximately $65 per gram.
Rings: Engagement rings and other designs are available at various price points. For instance, a Prong Diamond Engagement Ring was listed at $17,610, discounted from an estimated retail price of $41,325.
Pendants: Prices depend on design and materials. A 14K Gold Diamond Cross pendant was offered at $660, reduced from $870.
Value For Money
Customers often find value in TraxNYC’s combination of quality craftsmanship, customization options, and competitive pricing. The company’s direct-to-consumer model helps in offering reasonable prices for high-quality, personalized jewelry.
Discount Coupons and Promotions
- Annual Blowout Sale: Significant discounts on select items.
- Promo Codes: Occasionally, promo codes are available for site-wide discounts, such as 10% off.
We give It 3.8 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Traxnyc
1. Where is TraxNYC located?
TraxNYC is based in New York City’s Diamond District at 62 W 47th St, Suite 14.
2. Does TraxNYC offer custom jewelry design?
Yes, customization is a core service, allowing clients to personalize pieces to their liking.
3. What materials does TraxNYC use?
They use high-quality metals like gold (10k to 24k) and platinum, along with diamonds and various gemstones.
4. Are the diamonds ethically sourced?
TraxNYC ensures all stones are ethically sourced.
5. What is the price range for TraxNYC products?
Prices vary: chains from a few hundred to several thousand dollars, rings from $300 to over $10,000, and so on.
6. Does TraxNYC offer financing options?
Yes, financing is available through partners like Affirm, allowing for installment payments.
7. What is the return policy?
Returns are accepted under specific conditions; it’s recommended to review their official policy or contact customer service for details.
8. How can I contact TraxNYC?
Customer service can be reached via email at service@traxnyc.com or by phone at (212) 391-3832.
9. Does TraxNYC ship internationally?
Yes, they offer international shipping to various countries.
10.Are there any ongoing promotions?
Promotions vary; checking their website or subscribing to their newsletter will provide the most current information.
Conclusion
TraxNYC is a popular jewelry store that deals in bespoke hip-hop and high-end jewelry, featuring large collections of gold and diamond items such as grills, pendants, and timepieces. Customer reviews on platforms such as Trustpilot, Sitejabber, and Reddit are divided. Most customers like the company’s risky designs, numerous customization features, and affordable prices for diamond-encrusted accessories. Nonetheless, some customers complain about product quality, with some occasional complaints that diamonds are smaller than advertised or jewelry does not look like online pictures. Furthermore, customer service experiences are mixed, with some complimenting quick response and others complaining about return and repair issues.
Price-wise, TraxNYC is a mid-to-high-end jewelry brand with both affordable and high-end pieces. While most customers consider their buys to be worth the money, others believe that some pieces, especially lower-end ones, do not live up to expectations in terms of craftsmanship. Customers who buy high-end custom pieces tend to be more satisfied.
Through social media, TraxNYC has a substantial following, including on Instagram and YouTube, where they post upcoming collections, factory tours of handmade jewelry, as well as the collaborations with famous celebrities and influential people. With this marketing move, brand prominence and trust are increased among buyers.
The company often offers promotions, including discounts on certain items, financing, and package specials. Although the promotions can be money-savers, bargain hunters need to scrutinize product details so they get what they expect.
At JewellersReviews, we give you factual and objective insights into brands such as TraxNYC so that you can make the best jewelry buying decision. Check our website for in-depth expert reviews, customer testimonials, and all you need to know before making an investment in custom or luxury jewelry.
We give It 4.2 Stars out of 5 as Overall Ratings.
Have you ever purchased from TraxNYC? We’d love to hear about your experiences! Feel free to ask any questions or share your thoughts in the comments below. Let’s help others make informed decisions by sharing our insights!