Steven Singer Jewelers Overview
Steven Singer Jewelers is a high-end bridal and fine jewelry boutique on Philadelphia’s historic Jewelers’ Row. Since 1980, natural, Earth‑born diamonds in 14k and 18k gold, platinum, and sterling silver have been their specialty. With its brash “I Hate Steven Singer” advertising, the company combines humor with upscale service. The boutique has more than 1,400 pieces, ranging from engagement rings and wedding bands to diamonds, gold‑dipped roses, and gifts. They stand behind every purchase with a 100‑day money‑back policy, free lifetime trade‑ins, lifetime cleaning of the ring, and free two‑way shipping. Customers get free garage parking and complimentary refreshments when they visit.
Company Background
Steven Singer opened his first store on October 7, 1980, at age 22 on Philadelphia’s Jewelers’ Row. He trained at GIA to become an expert in gemology and diamond grading. By 1986, he co-founded the Jewelers’ Row Association and promoted a code of conduct for area jewelers. The company grew quickly, routinely recording among the highest sales‑per‑square‑foot in the U.S. during the mid‑1990s. Steven Singer Jewelers is now family‑owned, has 50–200 employees, and has customers throughout the country. Their flagship store takes up half a city block, providing an entertaining, casual shopping atmosphere with beverages and free.
Product Range
Certified diamond engagement rings (halo, vintage, custom constructions).
Wedding bands, men’s rings, and right-hand rings.
Diamond and metal necklaces, bracelets, earrings (studs, hoops, cuffs).
Unusual items such as gold-dipped roses, bridesmaid gifts, and mementos.
Loose diamonds and custom design.
Their catalog is refreshed seasonally, with more than 1,400 SKUs in precious metals.
Metals Used
14k and 18k yellow, white, and rose gold.
Platinum in high-end bridal collections.
Sterling silver in limited non-bridal designs.
All metals are hand-finished and hallmarked to ensure authenticity.
Stones Used
Earth‑born, conflict‑free natural diamonds.
High-quality diamond melee for detail work.
Precious and semi‑precious colored gemstones in limited jewelry.
They guarantee and teach customers about the Four Cs with each diamond.
Price Range
Fashion & gift items: $198–$750.
Engagement rings (mount only): $548–$10,000+.
Bridal sets: $1,200–$8,000+.
Loose diamonds and custom orders can be over $20,000.
Prices for real metal, natural gemstones, and handcrafted quality.
Steven Singer Jewelers Customer Reviews Across Platforms
Steven Singer Jewelers has only 3 reviews with an average rating of 3.7 on Tripadvisor.
Steven Singer Jewelers has a total of 110 reviews on WEDDINGWIRE with an average rating of 4.8
Steven Singer Jewelers has a total of 158 reviews on Yelp with an average rating of 3.8
There is only 11 reviews and 4.5 rating of Steven Singer Jewelers on GLASSDOOR.
Redditors generally praise Steven Singer Jewelers for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Customer's Feedback Summary
Pros:
- Informed, helpful personnel – Representatives such as Gigi, Shanna, Bob, Bryan, Kyle, and Mandy are often complimented on giving customers their information and making it easy for them to make a decision.
- Tranquil, pleasant shopping environment – Free parking, drinks, cookies, even wine or beer available.
- Glorious guarantees & insurance – 90–100 day money-back guarantee, frequent “Love Guarantee,” lifetime warranty, insurance.
- Quick service & shipping – Products shipped promptly, in-store turnaround typically 1–2 weeks.
- Good for custom work – Positive feedback on custom wedding bands and engagement rings using customers’ own gems.
- Strong community roots – Philly origins, local involvement and charity.
- Fun, memorable advertising – The “I Hate Steven Singer” promotion generates word-of-mouth and brand recognition.
- Supportive work environment – Workers describe a considerate, respectful, family-oriented workplace with opportunities and perks.
- High-quality product offerings – Large selection of GIA/EGL diamonds, in addition to lab-created.
- Award-winning reputation – Local award winner (e.g. Chamber of Commerce small business), published in Wall Street Journal.
Cons:
- Pressurized sales approaches – Some clients felt pressured to leave deposits.
- Restocking and refund problems – Strict rules, charges, hard to obtain full refunds .
- Delays in repair & quality complaints – Complaints of delays in repairs and unaddressed issues of quality (loose stones, fading).
- Inconsistent follow-through – BBB complaints emphasize absent communication and unmet lifetime warranty guarantees.
- Polarizing marketing – The “I Hate” campaign makes some listeners blush or feel insulted.
- Anti–lab-grown position – The company’s derogatory attitude towards lab grown diamonds irks some consumers.
- Holiday rush stress – Holiday periods make shopping/reviews rushed, and employees mention burnout during the holidays.
- Inconsistent service – Some consumers (e.g., repair fades) say they are ignored or shut out.
- Mixed online reviews – Yelp displays ~3.9★, PissedConsumer only ~1.2★—implying variable experiences.
- Marketing tone confusing for some – Some people consider the tongue-in-cheek branding misleading or cringe-worthy.
We give It 4.1 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
Steven Singer Jewelers Social Media & Contacts
Steven Singer Jewelers has 28.5k followers and 5,066 post on Instagram. Steven Singer Jewelers actively engages its audience on Instagram.
Steven Singer Jewelers has around 44k followers and 44k likes on Facebook. They post regularly showcasing new collections and styling tips.
Steven Singer Jewelers has around 995 followers and 469 following on pinterest. They post regularly showcasing new collections and styling tips.
YouTube
Steven Singer Jewelers has 399 subscribers and 201 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 4 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
Steven Singer is positioned as accessible luxury. Gift pieces and plated jewelry begin at $198. Engagement and bridal sets range from $548 to more than $8,000 based on diamond size and intricacy. Loose diamonds and bespoke designs can cost up to $20,000+. Their costs represent actual metal, nature-grown stones, hand-worked detail, and boutique experience.
Value For Money
Customers overwhelmingly feel they get value for the price in terms of quality diamonds and service. The transparent pricing policy of the store instills confidence even at slightly higher prices. The free resizing, trade-ins, and effortless returns are value-added. Online shoppers saving money may lose the personal touch. The blend of physical service and in-store knowledge makes it worth the money for the majority.
Discount Coupons and Promotions
Periodic seasonal discounts on handpicked collections.
“Bread” financing offers for flexible payments.
Loyalty benefits for frequent bridal customers.
Gift promotions and giveaways in-store or online.
Unlike mass merchants, bargains are experiential and periodic, not perpetual.
We give It 4.6 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Steven Singer Jewelers
1. Are your diamonds certified?
Yes—most of our diamonds have GIA, EGL, or AGA certification.
2. Do you do custom engagement rings?
Yes—create from scratch or modify existing molds.
ihatestevensinger.com
3. What is your return policy?
100-day, no-questions refund period on most items.
4. Do you offer free resizing?
Yes—lifetime resizing is free of charge.
5. Are trades accepted?
Yes—lifetime trade-ins for future upgrade.
6. Is financing available?
Yes—Bread financing and other payment structures available.
7. Do you ship nationwide?
Yes—free, insured shipping in both directions.
8. Can I observe my piece being crafted?
Yes—the workshop has a glass window for observation.
9. Is on-site parking free?
Yes—free garage parking offered.
10. What metals do you use?
14k & 18k gold, platinum, and sterling silver.
Conclusion
Steven Singer Jewelers blends traditional craftsmanship with bold, cheeky marketing and a deep-rooted Philadelphia identity. What began in a modest 8×18 ft space has evolved into a 6,500 sq ft flagship destination, symbolizing both growth and staying power. The brand’s infamous “I Hate Steven Singer” campaign cleverly flips conventional advertising on its head, making it both memorable and relatable—especially for shoppers frustrated with typical jewelry markups and sales gimmicks.
Customers consistently highlight the boutique’s standout in-store experience: welcoming staff, complimentary drinks, genuine product education, and generous guarantees like certified diamonds, 100-day returns, lifetime resizing, and trade-ins. These policies build long-term trust and loyalty, elevating the purchase from a transaction to a relationship. It’s a place where buying an engagement ring feels less like a chore and more like a celebration.
Though online competitors may offer lower prices, Steven Singer Jewelers trades affordability for a personal, premium experience. The slightly higher cost includes knowledgeable service, a vibrant atmosphere, and local pride. Whether you’re there for the diamonds, the story, or just the free beer, the store isn’t just selling jewelry—it’s creating memories in the heart of Jewelers’ Row.
We give It 4 Stars out of 5 as Overall Ratings.
Have you ever tried Steven Singer Jewelers? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!