Sarraf Jewelry Overview
Sarraf Jewelry is a U.S.-based online retailer specializing in fine gold and diamond jewelry. Established in 1986, the company boasts over 50 years of experience in the jewelry industry. Sarraf offers a vast selection of products, including chains, bracelets, earrings, and wedding bands. The brand emphasizes quality craftsmanship and competitive pricing, catering to customers seeking both classic and contemporary designs. Sarraf Jewelry operates primarily through its website, providing detailed product information and customer support. The company is known for its commitment to customer satisfaction, offering a 30-day return policy and a lifetime guarantee on its products
Company Background
Founded in Los Angeles, California, Sarraf Jewelry has grown to become a prominent name in online jewelry retail. The company’s founders bring decades of industry experience, focusing on delivering high-quality jewelry at accessible prices. Sarraf Jewelry has earned an A+ rating from the Better Business Bureau, reflecting its dedication to customer service and business integrity. The brand’s online platform is designed for ease of navigation, allowing customers to browse and purchase with confidence.
Product Range
- Chains/Necklaces: Available in 10K, 14K, 18K, 22K, and 24K gold, as well as platinum and sterling silver.
- Bracelets: Offered in various gold karats and sterling silver, including bangles and charm bracelets.
- Earrings: Studs, hoops, and drop earrings in gold and silver, some adorned with diamonds.
- Wedding Bands: Classic and contemporary designs in gold, platinum, palladium, and titanium.
- Pendants/Charms: A wide selection of designs in gold and silver, suitable for personalization.
Metals Used
Sarraf Jewelry utilizes a variety of precious metals, including 10K, 14K, 18K, 22K, and 24K gold, platinum, palladium, titanium, and 925 sterling silver.
Stones Used
The company offers jewelry featuring diamonds and cubic zirconia, catering to different preferences and budgets.
Price Range
Sarraf Jewelry’s pricing is competitive, with items ranging from approximately $50 to several thousand dollars, depending on the metal, design, and presence of gemstones. The brand frequently offers promotions and discounts, making luxury jewelry more accessible to a broader audience.
Sarraf Jewelry Customer Reviews Across Platforms
Sarraf Jewelry has 12 reviews with an average of 2.6 on Trustpilot. It has poor ratings on Trustpilot.
This Reddit user said that Sarraf Jewelry sources chains from top suppliers, not self-made. Customers like their unique, hard-to-find pieces despite higher prices.
Sarraf Jewelry has a high trust score of 100 indicating a legitimate and reliable business. It has a rating of 4.4/5 based on 11 reviews.
Customer's Feedback Summary
Pros:
- Customers appreciate the extensive range of products and designs.
- Many find the prices reasonable for the quality offered.
- Orders are often delivered promptly, enhancing customer satisfaction.
- Products generally meet or exceed customer expectations in terms of quality.
- The online platform is easy to navigate, simplifying the shopping experience.
Cons:
- Some customers report challenges in resolving issues with customer support.
- The 30-day return policy may not accommodate all situations, leading to dissatisfaction.
- Occasional reports of products not matching descriptions or expectations.
- A few customers have experienced delays beyond the expected delivery timeframe.
- Instances of delayed or lack of response to customer inquiries.
We give It 3.1 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
Sarraf Jewelry's Social Media & Contacts
Sarraf Jewelry has 582 followers on Instagram.
Sarraf Jewelry has around 3.4k followers and 3.6k likes on Facebook. They post regularly showcasing new collections and styling tips.
We give It 2 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
Sarraf Jewelry offers a broad pricing spectrum, accommodating various budgets. Entry-level items, such as simple gold chains or sterling silver pieces, start around $50. Mid-range products, including more intricate designs or those featuring gemstones, range from $200 to $1,000. High-end items, such as diamond-studded pieces or those made from platinum, can exceed $2,000. The company frequently provides discounts and promotional offers, enhancing affordability.
Value For Money
Customers generally perceive Sarraf Jewelry as offering good value for money. The combination of quality materials, craftsmanship, and competitive pricing contributes to this perception. While some customers have reported issues with specific products or services, the overall consensus indicates satisfaction with the value received for the price paid.
Discount Coupons and Promotions
Sarraf Jewelry regularly has discount coupons and special deals to make their jewelry even more affordable. Some of the common ways to save include:
- Email Sign-Up: New subscribers often receive exclusive discount codes.
- Seasonal Sales: Promotions during holidays and special occasions.
- Clearance Items: Discounted prices on select products.
- Bundle Deals: Occasional offers on sets or matching items.
- Free Shipping: Available on orders over a certain amount.
We give It 3.8 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Sarraf Jewelry
1. Is Sarraf Jewelry a legitimate company?
Yes, Sarraf Jewelry is a reputable online retailer with over 30 years in the industry and an A+ BBB rating.
2. What is Sarraf Jewelry’s return policy?
They offer a 30-day return policy for non-engraved items in original condition.
3. Does Sarraf Jewelry offer international shipping?
Yes, they ship internationally, with shipping fees and times varying by destination.
4. Are the diamonds sold by Sarraf Jewelry certified?
Sarraf provides information on diamond quality, but certification details should be confirmed per item.
5. Can I customize jewelry pieces?
Customization options are available for certain products; details are provided on the product pages.
6. What payment methods are accepted?
Sarraf accepts major credit cards, PayPal, and financing options through third-party providers.
7. Does Sarraf Jewelry offer a warranty?
Yes, they provide a lifetime guarantee on their products.
8. How can I contact customer service?
Customer service can be reached via email or phone during business hours.
9. Are there any financing options?
Financing options are available through third-party services; eligibility and terms apply.
10. How do I know my ring size?
Sarraf provides a ring sizing guide on their website to assist customers.
Conclusion
Sarraf Jewelry has built a solid reputation for offering quality gold chains and religious pieces sourced from trusted suppliers. While the company doesn’t manufacture its own jewelry, it collaborates with established producers in Italy and the USA. This ensures that customers receive well-crafted, machine-made items without compromising on authenticity or craftsmanship.
Customer feedback is largely positive, with praise for fast shipping, accurate descriptions, and reliable quality. However, a few concerns exist about limited return flexibility and pricing being slightly above wholesale options. Still, many feel the higher cost is justified by convenience and selection.
In terms of value for money, Sarraf Jewelry holds its ground. The brand doesn’t overpromise and consistently delivers on its core strengths: quality materials, trusted sourcing, and appealing designs. Occasional discounts and online promotions also help ease the pricing concern for budget-conscious buyers.
Overall, Sarraf Jewelry is a dependable name for gold lovers, especially those looking for traditional chains and religious jewelry. Whether buying for yourself or as a gift, the brand offers enough credibility and product depth to ensure a satisfying experience. It may not be the cheapest, but it strikes a fair balance between price and quality.
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We give it 3.4 Stars out of 5 as Overall Ratings.
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