Mejuri Overview
Mejuri is a Toronto-based jewelry brand renowned for its minimalist, handcrafted designs that blend fine craftsmanship with everyday wearability. The brand emphasizes sustainability by using recycled and fairly mined materials, including 14K gold, sterling silver, 18K gold vermeil, titanium, enamel, ceramic, ethically sourced diamonds, gemstones, and freshwater pearls.
Company Background
Founded in 2015 by third-generation jeweler Noura Sakkijha, Mejuri is a Canadian-based fine jewelry brand headquartered in Toronto. The company aims to redefine the traditional jewelry industry by offering high-quality, handcrafted pieces designed for everyday wear. Emphasizing sustainability and ethical practices, Mejuri focuses on empowering individuals to purchase jewelry for themselves rather than waiting for special occasions or gifts.
Product Range
- Earrings: Studs, hoops, and drop earrings.
- Necklaces: Pendants, chains, and chokers.
- Rings: Stackable bands, statement rings, and wedding bands.
- Bracelets: Bangles, cuffs, and chain bracelets.
Metals Used
- 14k Solid Gold: A durable metal that won’t oxidize or discolor, making it ideal for everyday wear.
- 18k Gold Vermeil: A thick layer of 18k gold over sterling silver, offering a balance between quality and affordability.
- Sterling Silver: Composed of 92.5% pure silver, known for its lustrous appearance.
- Titanium: Used for its strength and lightweight properties, particularly in men’s jewelry.
Stones Used
- Diamonds: Both natural and lab-grown, ensuring conflict-free origins.
- Gemstones: Including sapphires, emeralds, and rubies, selected for their quality and vibrant colors.
- Freshwater Pearls: Known for their unique shapes and lustrous finish.
Price Range
- Affordable Options: Items such as the Stacker Ring are priced around $75, making them accessible for everyday wear.
- Mid-Range Pieces: More intricate designs, like the Bold Chain Ring, are available for approximately $230.
- Premium Items: High-end pieces, such as the Plush Small Hoops crafted from 14K solid gold, are priced at $748.
Mejuri Customer Reviews Across Platforms
Mejuri has 4,057 reviews with an average of 4.2 on Trustpilot. It has mixed reviews on Trustpilot, with praises for customer service and design versatility, while some criticize product durability.
Mejuri app store preview has 4.2 rating and 37 review. This app is available only on the App Store for iPhone.
Mejuri has a total of 599 reviews on Glassdoor with an average rating of 4.24
Mejuri has a high trust score of 100 indicating a legitimate and reliable business. It has a rating of 4.2/5 based on 3,552 reviews.
Redditors generally praise Mejuri for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Customer's Feedback Summary
Pros:
- Beautiful, Well-Crafted Jewelry – Customers love Mejuri’s elegant and modern designs, often describing their pieces as timeless and well-made.
- Great In-Store Experience – Many shoppers had positive experiences at physical stores, particularly inSoHo, Mississauga, and London.
- Easy Exchanges (In-Store) – Some customers found exchanging jewelry for a different size or style quick and hassle-free.
- Solid Gold Pieces Hold Up Well – Customers who purchased solid gold (rather than gold-plated) pieces reported long-lasting quality.
- Fast & Reliable Shipping – Several buyers noted that their orders arrived ahead of schedule with secure, beautiful packaging
Cons:
- Durability Issues – Some pieces, especially chains and bracelets, broke within weeks of purchase. A few customers also complained that beaded bracelets stretched out over time.
- Slow & Unhelpful Customer Service – Multiple reviews reported delayed responses, ghosting, or being passed between representatives without solutions.
- Warranty is Not Always Honored – Customers who experienced jewelry breaking within a short time felt that Mejuri’s warranty process was difficult and favored the company over the customer.
- Inconsistent Return & Refund Process – Some buyers struggled with slow refunds and unresponsive customer service when returning items.
- Limited Silver Jewelry Selection – A few shoppers wished Mejuri offered more sterling silver options instead of primarily gold.
- Pricing Concerns – Some customers felt that Mejuri’s pricing was too high for gold-plated items, while others noted that in-store staff recommended higher-priced pieces beyond their budget
We give It 4.1 Stars out of 5 in Cross Platform Reviews.
Note: People tend to leave reviews when they’re frustrated or dissatisfied with a service or product, while happy customers often don’t feel the need to leave feedback. As a result, reviews can often skew negative, but they still provide valuable insight into a company’s performance. By analyzing these reviews, you can get a rough sense of the overall quality of the product or service. Even though the feedback might not always be representative of the entire customer base, it can still highlight recurring issues or areas where the company excels.
Mejuri Social Media & Contacts
Mejuri has 1.3M followers and 4,701 post on Instagram. Mejuri actively engages its audience on Instagram.
Mejuri has around 1.4L followers and 1.4L likes on Facebook. They post regularly showcasing new collections and styling tips.
Mejuri has 70k followers and 201-500 employee on LinkedIn. Mejuri actively engages its audience on Instagram.
YouTube
Mejuri has 5.52k subscribers and 71 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 4.5 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
Rings:
Simple Gold Band: ~$95
Stacker Rings: ~$75–$150
Bold Chain Ring: ~$230
Diamond Rings: ~$350+
Earrings:
Simple Hoops: ~$95
Plush Small Hoops (14K gold): ~$748
Stud Earrings: ~$100–$250
Necklaces:
Mini Chain Necklace: ~$150
Diamond/Gemstone Necklaces: ~$250–$500
Statement Necklaces: ~$500+
Bracelets:
Simple Gold Bracelets: ~$150–$200
Chain Bracelets: ~$200–$300
Diamond Bracelets: ~$500+
Value For Money
Customers often find Mejuri’s jewelry to offer excellent value for money, appreciating the combination of quality craftsmanship, ethical sourcing, and contemporary designs at accessible prices. The brand’s direct-to-consumer model eliminates traditional markups, allowing for more competitive pricing without compromising on quality.
Discount Coupons and Promotions
- Mejuri+ Membership: A free program providing 10% off the first purchase of $150 or more, along with exclusive access to new collections and promotions.
- Seasonal Sales: Occasional promotions during holidays and special events.
- Referral Program: Existing customers can refer friends to receive discounts on future purchases.
We give It 4 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Mejuri
1. Where is Mejuri jewelry made?
Most of Mejuri gold production is done in Arezzo, Italy, collaborating with experienced designers and goldsmiths.
2. What is Mejuri return policy?
Mejuri offers a 30-day return policy for unworn items in their original packaging. Customized pieces are typically non-returnable.
3. Does Mejuri offer international shipping?
Yes, Mejuri ships to various countries worldwide. Shipping fees and delivery times vary based on location.
4. How should I care for my Mejuri jewelry?
It’s recommended to store jewelry in a dry place, avoid contact with harsh chemicals, and clean pieces regularly with a soft cloth.
5. Is Mejuri gold real?
Yes, Mejuri uses real 14k solid gold and 18k gold vermeil in their products.
Conclusion
Mejuri has become a premium direct-to-consumer fine jewelry brand with minimalist and contemporary designs fitting for daily wear. Reviews from customers across online platforms such as Trustpilot, Sitejabber, and Reddit tend to be overwhelmingly positive, with most consumers complimenting the brand on its usage of solid 14K gold, sterling silver, and conflict-free gemstones.
The affordability of Mejuri’s fine jewelry, compared to traditional luxury brands, makes it an appealing choice for those seeking high-quality pieces without excessive markups. However, some customers have raised concerns about the durability of gold vermeil and gold-plated items, noting that they may tarnish or fade over time with frequent use. Also, although customer service is usually characterized as being responsive, some customers have complained about late shipping, exchanges, and warranty claims.
Pricing-wise, Mejuri falls within the mid-range fine jewelry market, offering a balance between affordability and luxury. Their solid gold pieces are seen as a worthwhile investment, while their gold vermeil and plated options provide budget-friendly alternatives with some trade-offs in longevity. Overall, most customers feel they receive good value for money, particularly when investing in Mejuri’s solid gold and sterling silver collections.
Mejuri maintains an active social media presence on platforms like Instagram and TikTok, where they share influencer collaborations, styling ideas, and fresh product drops. Their modern brand and community-driven strategies have ensured a dedicated jewelry enthusiast following.
Selective promotions from the brand, such as seasonal sales and referral discounts, do occur but do not often extend to significant site-wide discounts. Instead, the brand concentrates on preserving an “everyday luxury” positioning over relying heavily on heavy promotions.
At JewellersReviews, we give you in-depth and impartial reviews of brands such as Mejuri, enabling you to make well-informed jewelry buys. Check out our website for expert reviews, customer reviews, and all the information you require before investing in quality jewelry.
We give It 4.4 Stars out of 5 as Overall Ratings.
Have you ever tried Mejuri? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!