ItsHot Overview
ItsHot Jewelry operates from New York’s famed Diamond District, founded in 2004. They manufacture and sell high-end diamond jewelry and luxury watches online and in-store. Their inventory includes 10–18K gold pieces, designer chains, custom engagement rings, and Rolex watches. ItsHot offers financing options and free insured shipping on most orders. They provide 24/7 customer support and custom design services. However, some negative reports note warranty limits, invoicing issues, and product quality inconsistencies. ItsHot positions itself as a full-service premium jeweler blending craftsmanship, luxury, and convenience for global customers.
Company Background
Established in 2004 in Manhattan’s Diamond District, ItsHot Jewelry builds and retails fine pieces on-site. They design custom diamond rings, gold chains, luxury watches, and pre-owned Rolex models. The company handles manufacturing, appraisal, and service from their NYC location. They expanded online to serve global clients, offering insured shipping and financing plans. Throughout the years, they have served celebrities and private buyers. Their model combines in-store concierge service with an international e-commerce platform. ItsHot emphasizes fast customizations and transparent trust via certified diamonds and watch authenticity. Complaints mention occasional misrepresented items and warranty limits. However, they actively maintain 24/7 support and handling complaints. Their prestige stems from physical roots and broad digital reach.
Product Range
- Diamond Jewelry: Solitaire rings, eternity bands, tennis bracelets, diamond chains.
- Gold Chains: Cuban link, rope, Franco, and Figaro styles in 10–18K gold.
- Luxury Watches: Rolex, iced-out watches, and pre-owned collections.
- Custom Pieces: Personalized engagement rings and pendants.
- Services: Resizing, appraisals, repairs, financing, and 24/7 support.
Metals Used
ItsHot uses premium metals: 10K, 14K, and 18K yellow, white, and rose gold. They also offer platinum and sterling silver. All gold pieces are hallmarked and certified. Pre-owned watches include solid metal cases and bracelets. The brand emphasizes certified, authentic materials backed by appraisal and quality assurance.
Stones Used
They offer natural and GIA-certified diamonds ranging from small accent stones to luxury sizable gems. Their pieces may include gemstones like sapphires or emeralds. Iced-out watches use full diamond pavé. They avoid synthetic gems. Authentication and certification accompany select stone purchases to ensure quality and authenticity.
Price Range
Prices start at around $500 for gold chains and rise to $5,000+ for diamond rings and iced-out watches. Pre-owned Rolex watches range from $7,000 to $15,000+. Engagement rings typically cost between $2,000 and $8,000, depending on diamond quality. Custom pieces may exceed $10,000. The brand offers financing and free insured shipping. While high-end, prices remain competitive for certified, designer-quality jewelry from a trusted NY retailer.
ItsHot Jewelry Customer Reviews Across Platforms
ItsHot Jewelry has 131 reviews with an average of 3.1 on Trustpilot. It has mixed reviews on Trustpilot, with praises for customer service and design versatility, while some criticize product durability.
Customer's Feedback Summary
Pros:
- Quality diamonds and watches praised for detail and brilliance.
- Skilled staff provide expert customization and concierge service.
- Quick turnaround on custom orders and repairs.
- Insured shipping and global delivery build confidence.
- Awarded WeddingWire and eKomi seals for consistent service.
Cons:
- Trustpilot scores show mixed support and price guarantee issues.
- Some customers report warranty and bezel issue.
- Miscommunication on returns and coverage occurs occasionally.
- A few reported delayed customer support or complicated invoice errors.
- Online inventory descriptions sometimes differ from delivered items.
We give It 3.5 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
ItsHot Jewelry Social Media & Contacts
ItsHot Jewelry has 394k followers on Instagram. They actively engages its audience on Instagram.
ItsHot Jewelry has around 4.5k followers and 4.2k likes on Facebook. They post regularly showcasing new collections and styling tips.
On Pinterest, ItsHot Jewelry has 114.3k followers. They have posted Trendy, and popular designs.
ItsHot Jewelry has 29.7k followers on Twitter.
We give It 4.2 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
ItsHot positions itself in the luxury segment. Gold chains begin around $500, while diamond rings cost $2,000–$8,000. Luxury watches, especially pre-owned Rolexes, sell for $7,000–$15,000+ depending on model and certification. Custom pieces may exceed $10,000. They offer financing plans and free insured shipping, placing them competitively among Diamond District retailers. Compared to mainstream luxury stores, they may offer better value on authenticated pre-owned items. Prices reflect handcrafted quality, certified materials, and personalized service. Occasional price-match or discount requests have been declined, though insured shipping and concierge service add perceived value and trust.
Value For Money
ItsHot Jewelry delivers strong value for high-end buyers. Customers praise the quality of diamonds, gold, and craftsmanship. Their in-house production lowers costs, offering better prices than many luxury competitors. Custom designs, appraisals, and insured shipping add to overall worth. While some buyers mention issues with returns or pricing clarity, most agree the products feel premium. Certified stones and solid gold give long-term value. Even with some mixed reviews, ItsHot satisfies customers who seek luxury with personalized service. For those willing to invest in quality, the brand offers solid returns for the price paid.
Discount Coupons and Promotions
ItsHot Jewelry regularly has discount coupons and special deals to make their jewelry even more affordable. Some of the common ways to save include:
- Occasionally offers financing promotions (zero/low interest options).
- Free insured shipping on all orders.
- Periodic holiday or event-based discounts in-store only.
- Bundled appraisal and insurance packages at reduced rates.
- No consistent online promo codes; price quotes are personalized.
We give It 3.8 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About ItsHot Jewelry
1. Are diamonds GIA-certified?
Yes, many rings and loose stones are GIA-certified.
2. Do they offer financing?
Yes, they offer custom financing plans and layaway.
3. Can I visit the store?
Yes, their NYC showroom is open for in-person visits.
4. Do pre-owned watches come with warranty?
Yes, they include authentication and limited watch warranties.
5. Is insured shipping included?
Yes, insured shipping is free for online orders.
6. What metals and purity are used?
They offer 10K, 14K, 18K gold, platinum, and sterling silver.
7. Can I customize jewelry?
Absolutely—custom engagement rings, pendants, and bracelets are available.
8. Do they appraise items?
Yes, they provide appraisals and valuations in-store.
9. How long is delivery?
US orders typically arrive in 5–10 days; international time varies.
10. What is the return policy?
They accept returns within 30 days; some items may incur restocking fees.
Conclusion
ItsHot Jewelry offers a complete luxury shopping experience. Based in New York, the brand brings a mix of tradition and modern style. Their strong focus on quality, certified diamonds, and customization makes them stand out in the competitive jewelry market.
Customers appreciate the wide product range, including engagement rings, gold chains, and luxury watches. Many buyers value the option to create custom pieces that reflect their personal style. The use of GIA-certified diamonds and hallmarked gold adds credibility. Their products are crafted with attention to detail, often receiving praise for quality and shine.ItsHot also provides strong customer support, financing options, and free insured shipping. These services help build trust, especially for high-value purchases. Their online platform is user-friendly, making it easy to shop from anywhere.
However, some reviews raise concerns about return policies and communication delays. While these issues are not widespread, they suggest a need for better clarity. Still, most customers report smooth experiences and are happy with the final product.
Overall, ItsHot Jewelry delivers solid value for the price. Their prices match the luxury market while still offering savings over mainstream brands. For those who want custom pieces, certified gems, and professional service, ItsHot is a strong option.
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We give It 4 Stars out of 5 as Overall Ratings.
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