Capucinne Overview
Capucinne is a renowned Slovenian fine jewelry company known for producing handcrafted, custom-made pieces. Since its inception in 2012, the company has evolved from an Etsy store to a worldwide-recognized jeweler. Capucinne offers distinctive engagement and wedding rings with wide customization possibilities to express individual narratives and aesthetics. Their dedication to responsible sourcing and sustainability means that every item is not just lovely but ethically created. Through prioritizing good craftsmanship and one-on-one service, Capucinne has built a devoted international customer base.
Company Background
Capucinne was started by a group of enthusiast designers and makers who envisioned creating something special. The company was started in 2012 on Etsy, where they gained a growing reputation for their unique designs and attention to detail. Based in Slovenia, Capucinne blends traditional craftsmanship with contemporary style. The commitment to ethical standards is reflected in the recycled precious metals and conflict-free gemstones used. Capucinne has grown its business over the years and now delivers its products to customers across the globe through its website.
Product Range
- Engagement Rings– Custom and ready-to-ship, with unique gemstones (moissanite, sapphire, tourmaline, etc.).
- Wedding Bands– Plain, curved, or gemstone-studded; designed to pair with engagement rings.
- Custom Jewelry– Fully personalized rings, necklaces, earrings, and bracelets.
- Ready-to-Ship Jewelry– Pre-made pieces for quicker delivery.
- Necklaces– Gemstone pendants, birthstone necklaces, minimalist designs.
- Bracelets– Dainty, gemstone, and gold chain bracelets.
- Earrings– Studs, hoops, and drop earrings with gemstones or gold.
- Heirloom Redesigns– Resetting old stones into modern custom pieces.
- Materials Used– 14k/18k gold, platinum, silver, natural & lab-grown gems.
- Shopping– Online ordering with global shipping and customization support.
Metals Used
- 14k Gold– Most commonly used; available in yellow, white, and rose gold.
- 18k Gold– Higher purity, used for premium custom pieces.
- Platinum– Durable, hypoallergenic, and ideal for heirloom-quality jewelry.
- Sterling Silver (925)– Available for select designs; more affordable option.
- Recycled Metals– Often used in custom pieces to support sustainability.
Stones Used
Diamonds , Sapphires , Tourmalines , Emeralds, Rubies, Aquamarine, Opals, Tanzanite, Garnet, Amethyst
Moonstone, Morganite, Alexandrite, Moss Agate, Raw & Rough Gemstones.
Price Range
- Silver and vermeil jewelry: from $150
- Gold and gemstone jewelry: from $500 to $5,000
- High-end bespoke designs: over $10,000
Capucinne Customer Reviews Across Platforms
Capucinne has 140 reviews with an average of 4.7 on Trustpilot. It has mixed reviews on Trustpilot, with praises for customer service and design versatility, while some criticize product durability.
Redditors generally praise Capucinne for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Capucinne has a high trust score of 100 indicating a legitimate and reliable business. It has a rating of 4.8/5 based on 137 reviews.
Customer's Feedback Summary
Pros:
- Unparalleled Craftsmanship: Customers repeatedly rave about the quality and fine detail of the jewelry.
- Extremely Personalizable Design: Capucinne excels at bespoke pieces, with reviewers often citing the personalization.
- Great Customer Service: Friendly, prompt, and accommodating support personnel are mentioned again and again.
- Clear Communication & Updates: Customers are consistently kept up to date with information and imagery, e.g., renders and actual progress photos.
- Quick International Shipping: Orders have shipped promptly even between continents (e.g., Slovenia to Germany within one day).
- Ethical Practices: Capucinne states it employs ethically obtained gemstones and contributes to sustainable production — valued by environmentally aware consumers.
- Lovely, Unusual Jewelry: Numerous clients felt their rings were one-of-a-kind and emotionally significant compared to anything on the market.
- Long-Term Positive Wear: Some users report years of wearing their rings with no problems, suggesting long-term durability.
- Responsive to Issues: Capucinne usually tries to solve problems, provide alternatives, or clarify policies in a peaceful and professional tone.
- When’s Great for Special Occasions: Rather commonly utilized during engagements, weddings, anniversaries, and important milestones.
Cons:
- Inconsistent Visual Expectations: Some customers report the ring received was different from online images owing to natural stone variation.
- Stringent Return Policy on Custom Orders: Custom items tend to be non-returnable, even if the customer is not satisfied — another source of exasperation.
- Website Confusion: Some customers complain that product descriptions are confusing or inconsistent, making it more difficult to select with confidence.
- Premium Pricing: Though warranted by quality, the price is above average — not for the budget-conscious shopper.
- Design Changes Mid-Process: Odd instances report a decline in communication or continuity when designers switch partway through the order.
- Occasional Delays or Slow Custom Timelines: Though often on time, custom work can take 6–8 weeks or more, which may not suit urgent needs.
- Photo Misleading for Natural Stones: Natural variations in gemstones are not always fully represented in the product photos, leading to unmet expectations.
- Limited Physical Presence: Everything is online unless you’re near their Slovenia studio — no widespread showrooms or in-person previews.
- Occasional Dissatisfaction Unresolved: Few customers felt Capucinne didn’t do enough to make things right (e.g., denied refund due to dissatisfaction).
We give It 4.8 Stars out of 5 in Cross Platform Reviews.
Note: Negative reviews are often more common because unhappy customers are more likely to leave feedback. Happy customers usually don’t bother. So, reviews give a helpful but sometimes slightly biased view of a company’s service and products.
Capucinne Social Media & Contacts
Capucinne has 187k followers and 2,656 post on Instagram. Capucinne actively engages its audience on Instagram.
Capucinne has around 24k followers and 23k likes on Facebook. They post regularly showcasing new collections and styling tips.
Capucinne has 13.2k followers and 144 following on Pinterest.
YouTube
Capucinne has 231 subscribers and 120 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 3.4 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social media accounts are active and engaging, which is a strong positive signal for jewelry buyers.
Pricing & Value for Money
Pricing
Capucinne has various prices to suit varying budgets. Basic silver pieces begin at $150, and more complex gold and gemstone jewelry may exceed $10,000. The company avails clear pricing and collaborates with customers to design pieces according to what they can afford.
Value For Money
Customers always comment that Capucinne is great value for money. The blending of tailored design, premium materials, and superior craftsmanship produces individual pieces that last an eternity. The fact that the brand is ethically conscious and committed to sustainability further adds value to their jewelry.
Discount Coupons and Promotions
Capucinne sometimes runs promotions and discount offers, especially on ready-to-ship orders. Customers are urged to sign up for their newsletter or follow them on social media to receive updates on present deals and special offers.
We give It 4 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Capucinne
1. Is Capucinne a genuine jewelry company?
Yes, Capucinne is a genuine and well-established Slovenian-based fine jewelry company with handcrafted, custom-designed items.
2. Can I order a piece of jewelry custom-made?
Absolutely. Capucinne specializes in custom designs, allowing clients to personalize every aspect of their jewelry.
3. What materials does Capucinne use?
They use high-quality metals like 14K and 18K gold, platinum, and sterling silver, along with ethically sourced gemstones.
4. How long does it take to receive a custom piece?
Production times vary, but custom pieces typically take 4-6 weeks to complete.
5. Does Capucinne offer international shipping?
Yes, they offer free insured worldwide shipping on every order.
6. What is the return policy?
Capucinne has a 10-day return policy for items ready to be shipped. Custom orders are non-returnable.
7. Are the gemstones ethically sourced?
Yes, Capucinne sources all gemstones ethically, promoting responsible practices.
8. Does Capucinne offer financing options?
Yes, they have partnered with Klarna to offer customers flexible payment terms.
9. Am I able to use my own gemstone in a customized piece?
Capucinne permits the use of clients’ own gemstones in customized pieces, provided they are acceptable after evaluation.
10. How do I maintain my Capucinne jewelry?
They give you precise care instructions to maintain the long life and beauty of your jewelry.
Conclusion
Capucinne has become a renowned name in the niche jewelry business, revered for its handmade, ethically produced, and personalized designs that combine contemporary styles with classic beauty. The company’s respect for artisanal finesse is manifested in its varied range of products, ranging from engagement rings to wedding rings and distinctive gemstone jewelry. Every item is carefully crafted, indicating the company’s commitment to excellence and uniqueness.
Customer reviews on most platforms highlight Capucinne’s positives and negatives. Most clients praise the stunning workmanship and beauty of the jewelry, stating that it usually surpasses expectations in design and quality. Some customers have, however, reported difficulty, mostly in relation to late production and delivery times. For example, one user on Reddit indicated that although the end result was stunning, the experience was stressful with delays, making them hesitant to make future buys. Concerns have also been expressed over the genuineness of some gemstones, with one buyer finding differences between the described and actual material upon appraisal.
Regarding pricing, Capucinne provides a variety that accommodates different budgets. Their collections range from budget-friendly pieces priced under $500 to high-end pieces priced over $14,000. The company regularly offers promotional discounts, including 10% off all products, $50 off certain products, and referral rewards, to add value to customers.
Capucinne also has a strong online presence, especially on Instagram, where it posts its new designs and has an active community of over 188,000 followers. This interactive approach is a demonstration of how serious the company is about transparency and customer connection.
In short, Capucinne presents an attractive option for individuals who look for distinctive, handmade jewelry in accordance with ethical standards. Though the company is excellent in design and workmanship, prospective consumers must be cautious of potential manufacturing delays and attain clearness in terms of gemstone authenticity. With its varied pricing, promotional deals, and high online activity, Capucinne remains an interesting player in the modern jewelry industry.
We give It 4 Stars out of 5 as Overall Ratings.
Have you ever tried Capucinne? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!