Allurez Overview
Allurez is a private-label jewelry brand specializing in custom engagement rings, diamond, and gemstone jewelry for both men and women. Established in 2010, the company aims to revolutionize the jewelry shopping experience by offering exceptional quality pieces made in the USA at affordable prices.
Company Background
Founded by Raphi Mahgerefteh, Allurez is headquartered in Great Neck, New York. The brand was created to address the gap in the market for high-quality, domestically produced jewelry, steering away from the inferior quality often found in overseas manufacturing.
Product Range
- Engagement Rings: Customizable designs featuring various settings and diamond cuts.
- Wedding Bands: Available for both men and women in multiple styles.
- Earrings: Studs, hoops, and drop earrings adorned with diamonds and gemstones.
- Necklaces and Pendants: Ranging from simple chains to intricate gemstone designs.
- Bracelets: Including bangles, cuffs, and tennis bracelets.
Metals Used
- Platinum: Known for its durability and luxurious appearance, often used in engagement rings and fine jewelry.
- Gold: Available in different colors and karat options:
- White Gold: Offers a sleek, modern look.
- Yellow Gold: Classic and timeless.
- Rose Gold: Known for its warm, pinkish hue.
- All available in 14K and 18K options for various preferences and budgets.
- Sterling Silver: A more affordable option, often used for stylish, everyday jewelry.
Stones Used
- Natural Diamonds: Available in various cuts, clarities, and carat weights.
- Gemstones: Sapphires, rubies, emeralds, and other precious stones like aquamarine, tanzanite, and garnet.
- Pearls: Types like freshwater, Akoya, and South Sea pearls, used in necklaces, earrings, and bracelets for a classic touch.
Price Range
- Minimum Price: Around $45 for items like sterling silver jewelry or more affordable pieces.
- Maximum Price: Can go up to $2,000+ for high-end, customized engagement rings or luxury jewelry with premium diamonds or gemstones.
Allurez Customer Reviews Across Platforms
Allurez has 552 reviews with a 4.2 average rating on Trustpilot. It has great reviews on Trustpilot, with praises for customer service and design versatility, while some criticize product durability.
Allurez has a total of 261 reviews on WEDDINGWIRE with an average rating of 4.5
Redditors generally praise Allurez for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Allurez has a total of 142 reviews on ResellerRatings with an average rating of 3.76
Customer's Feedback Summary
Pros:
✅ High-Quality Jewelry:
- Many customers praised the craftsmanship and attention to detail in their jewelry.
- Items like diamond studs, engagement rings, and pendants were highlighted as stunning and well-made.
- Lab-grown diamonds and moissanite stones were noted as affordable alternatives that still sparkle beautifully.
✅ Customization & Personalization:
- Customers loved custom engraving options for wedding bands and necklaces.
- Hand-engraved and custom-designed rings were appreciated for their unique and sentimental value.
✅ Good Customer Service (For Some):
- Some customers reported quick responses and helpful interactions with customer service.
- Smooth layaway plans were praised for making high-value purchases more accessible.
✅ Fast & Secure Shipping (For Most):
- Many buyers mentioned quick and reliable delivery.
- Secure packaging ensured that items arrived in perfect condition.
✅ Great Value for Money:
- Several customers compared Allurez to Blue Nile and Brilliant Earth, stating that Allurez offers better quality at competitive prices.
- Many said they would buy again due to the value received.
Cons:
❌ Inconsistent Customer Service:
- While some had great experiences, others struggled with unresponsive or slow customer service.
- Repeated follow-ups were needed for refunds, exchanges, or repairs.
- Some customers were denied access to supervisors when they escalated issues.
❌ Delays in Shipping & Order Processing:
- Some customers waited much longer than the estimated delivery time.
- Engagement ring delays disrupted special occasions, leading to frustration.
- Custom orders took longer than expected, even with prior confirmation.
❌ Issues with Product Quality & Weight:
- A few customers mentioned discrepancies in gold weight—the item weighed significantly less than advertised.
- Some rings and pendants lost stones soon after purchase.
- One buyer was initially denied fair reimbursement for weight differences.
❌ Refund & Exchange Issues:
- Some customers had difficulty getting refunds or replacements for damaged products.
- One user experienced multiple delays and a frustrating back-and-forth process when trying to replace a missing gem in their engagement ring.
- Some had to pay extra fees for replacements or repairs, even for defective items.
We give It 4.2 Stars out of 5 in Cross Platform Reviews.
Note: It’s important to remember that most reviews on platforms come from frustrated customers, as they’re more likely to leave feedback when they’re unhappy. Happy customers often don’t take the time to rate. However, these reviews can still give you a general idea of the company’s service and product quality, helping you form an estimate of their overall reputation.
Allurez Social Media & Contacts
Allurez has 43.4k followers and 3,042 post on Instagram. Allurez actively engages its audience on Instagram.
Allurez has around 2.9L followers and 2.9L on Facebook. They post regularly showcasing new collections and styling tips.
Allurez has 190 followers and 11-50 employee on LinkedIn.
YouTube
Allurez has 157 subscribers and 93 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 3.3 Stars out of 5 in Social Media Presence & Engagement
Note: Allurez’s social media handles are highly active and engaging, which is a positive sign for jewelry buyers. It shows they are responsive and committed to connecting with customers, making it easier for buyers to stay informed and engaged with their products and services.
Pricing & Value for Money
Pricing
Allurez offers a variety of diamond and gemstone jewelry, including engagement rings, wedding bands, earrings, and necklaces. Prices range from a few hundred to several thousand dollars, depending on factors like the type of jewelry, gemstones, and metal quality. Customization options are available, with choices in 14k/18k gold, platinum, or palladium. For the most accurate pricing, visit their website or contact customer service.
Value For Money
- Positive Feedback: Many customers express satisfaction with the quality and design of their purchases.
- Negative Feedback: Some customers have reported issues with product quality and customer service.
Discount Coupons and Promotions
Allurez occasionally offers promotions and discounts, such as seasonal sales and special offers for newsletter subscribers. Customers are encouraged to visit the official website or contact customer service for current promotions.
We give It 3.9 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Allurez
1. Does Allurez offer a warranty on their products?
Yes, Allurez provides warranties on their jewelry. Specific terms and conditions can be found on their official website.
2. What is Allurez’s return policy?
Allurez offers a return policy for their products. Details are available on their official website.
3. Are Allurez’s diamonds conflict-free?
Yes, Allurez ensures that all their diamonds and gemstones are 100% conflict-free, adhering to the Kimberly Process.
4. Does Allurez offer financing options?
Yes, Allurez provides financing options for their customers. More information can be found on their official website.
5. Can I customize a piece of jewelry?
Absolutely, Allurez specializes in custom-designed jewelry to meet individual preferences.
6. Where is Allurez’s jewelry manufactured?
Allurez designs and manufactures its jewelry in New York, utilizing experienced master jewelers.
7. How can I contact Allurez’s customer service?
Customers can reach Allurez’s customer service via email at service@allurez.com or by phone at 800-554-3509.
8. Does Allurez ship internationally?
Yes, Allurez offers worldwide shipping.
9. How do I determine my ring size?
Allurez provides a ring sizer guide on their website to assist customers in finding the correct size.
10. Are there any physical Allurez store locations?
Allurez primarily operates online but offers in-person consultations by appointment.
Conclusion
Allurez is most famous for having an extensive collection of fine jewelry, from engagement rings and wedding bands to bespoke items. The customers love the diverse range of products, customization, and the possibility to design personalized jewelry that caters to personal tastes. Allurez also offers competitive prices for fine jewelry, and they regularly post promotions and discounts that reduce the price of their jewelry to make it more attractive to price-conscious consumers. Their excellent internet presence and financing also make them attractive.
Despite this, customer reviews on different websites are mixed. Some customers are pleased with the quality of work and delivery timing of their jewelry, while others have complained about product quality, shipment delays, and problems in returning or exchanging orders. Experiences with customer service also differ, with some hailing the responsiveness of the company, while others have faced issues when placing complaints about orders or requesting refunds.
Allurez is continuously present online on social media sites, engaging with customers through promotions, contests, and jewelry exhibitions. Pricing is desirable for bespoke fine jewelry, but value for money rests ultimately on the piece and customer experience of quality and service.
At JewellersReviews, we examine customer reviews, price, and social media to give impartial information on jewelry brands such as Allurez. We advise you to look at our comprehensive analysis before making a purchase so that you get the best deal and make a well-informed choice.
We give It 3.9 Stars out of 5 as Overall Ratings.
Have you ever tried Allurez? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!