Ross Simons Overview
Ross-Simons Jewelry is a family-owned business founded in 1952, specializing in fine jewelry, gemstones, and watches. Known for offering high-quality pieces in gold, platinum, sterling silver, and diamonds, the company provides both classic and contemporary designs at accessible prices. With a strong online presence and retail locations, Ross-Simons focuses on craftsmanship, customer service, and value.
Company Background
Established over 75 years ago, Ross-Simons has built a reputation as a premier jewelry retailer, offering a diverse selection of fine jewelry, collectibles, and home décor. The company is committed to providing exceptional value and quality, sourcing pieces from around the world to cater to a wide range of customer preferences.
Product Range
- Rings: Engagement rings, wedding bands, gemstone rings, and fashion rings.
- Necklaces: Pendants, chains, and statement necklaces.
- Earrings: Studs, hoops, drop earrings, and chandelier styles.
- Bracelets: Bangles, cuffs, charm bracelets, and link bracelets.
- Watches: Timepieces for both men and women, including luxury brands.
- Home Décor: Fine collectibles, tableware, and decorative items.
Metals Used
- Gold: Available in 14K and 18K, in yellow, white, and rose hues.
- Sterling Silver: High-quality 925 sterling silver pieces.
- Platinum: Premium metal known for its durability and luster.
- Gold Over Silver: Sterling silver items plated with gold for an affordable alternative.
Stones Used
- Diamonds: Natural and lab-grown options in various cuts and settings.
- Gemstones: Sapphires, rubies, emeralds, amethysts, and more.
- Pearls: Freshwater, Akoya, and South Sea varieties.
- Semi-Precious Stones: Topaz, garnet, peridot, and others.
Price Range
- Affordable Fashion Jewelry: Pieces starting from under $50.
- Mid-Range Jewelry: Items priced between $100 to $500.
- High-End Luxury Pieces: Exclusive designs exceeding $5,000.
Ross Simons Customer Reviews Across Platforms
Ross Simon has 1,512 reviews with an average of 4.2 on Trustpilot. Most of the reviews on Trustpilot are positive with customers prasing for its product qualtiy and pricing.
There are 9,949 reviews of Ross Simons on Sitejabber with an average of 4.7/5.
Ross Simons has a total of 386 reviews on ResellerRatings with an average of 4.29
Ross Simons has a total of 13 reviews on Pissed Consumer with an average rating of 3.6
Redditors generally praise Ross Simons for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Customer's Feedback Summary
Pros:
- Beautiful Jewelry Designs: Many customers are happy with the elegant designs and say the jewelry looks even better in person.
- Good Quality for the Price: Items, especially from the Estate Collection, receive positive feedback for craftsmanship and materials.
- Fast & Reliable Shipping: Several buyers received their orders earlier than expected, with real-time tracking updates.
- Free Shipping: Orders qualify for free shipping, and VIP Club members get free returns.
- Great for Gift-Giving: Customers love the gift-worthy packaging, making it a solid choice for birthdays, anniversaries, and holidays.
Cons:
- Some Items Appear Different from Photos: A few buyers noted that jewelry looked larger online or didn’t match the advertised details.
- Return Shipping Fee for Non-VIP Customers: Customers must pay $4.95 for a return label unless they are VIP Club members.
- Mixed Customer Service Experiences: While some buyers praise helpful agents, others report slow responses and unhelpful resolutions.
- Quality Inconsistencies: Some customers received jewelry with scuff marks, loose stones, or pieces that looked dull compared to the images.
- Issues with Item Availability & Substitutions: A few customers claim they received slightly different items from what was originally advertised.
We give It 4.2 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
Ross Simons Social Media & Contacts
Ross Simonshas 48.5k followers and 5,327 post on Instagram. Ross Simons actively engages its audience on Instagram.
Ross Simons has around 2.4L followers and 2.5L likes on Facebook. They post regularly showcasing new collections and styling tips.
Ross Simons has 2k followers and 501-1k employee on LinkedIn.
YouTube
Ross Simons has 1.33k subscribers and 434 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 4.1 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
Ross-Simons is a well-known jewelry retailer offering a wide variety of products, from fine jewelry to luxury items. The pricing of their jewelry depends on factors such as the type of material, gemstone, design, and brand prestige.
Value For Money
Craftsmanship:Ross-Simons is known for quality craftsmanship, especially in their gold and diamond jewelry. While their pieces might not always have the same prestige as high-end luxury brands like Cartier or Tiffany & Co., they are still a good option for those looking for elegant, well-made jewelry without the extravagant price tag.
Variety and Customization:They offer a large variety of styles, from classic to contemporary, which can appeal to different tastes. They also allow for customization, which is often a good value for money as it gives customers a unique piece.
Pricing vs. Luxury Brands:Compared to luxury brands, Ross-Simons provides jewelry that can resemble high-end designs, but at a fraction of the price. For example, a diamond ring from Ross-Simons could be priced lower than one from a brand like Tiffany, with similar features in terms of stone quality and design.
Customer Service and Guarantees:Ross-Simons offers strong customer service with lifetime guarantees on many of their pieces, which can contribute to value. You can also often find sales and promotions, further enhancing the value proposition.
Reputation:As a retailer with a long history, Ross-Simons has a solid reputation for providing quality jewelry at accessible prices, which ensures that customers get good value without necessarily paying for excessive branding.
Discount Coupons and Promotions
- Percentage Discounts: Up to 30% off on select items during promotional periods.
- Free Shipping: Available on orders over a certain amount.
- Email Sign-Up Offers: Exclusive discounts for subscribers.
We give It 4 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Ross Simons
1. How can I place an order?
Orders can be placed online through the Ross-Simons website or by calling their customer service at 800-835-0919, available 24/7.
2. What is the return policy?
Customers have 30 days from receipt to return any unused merchandise for a refund, credit, or exchange. Items must be in original condition.
3. Does Ross-Simons offer international shipping?
Yes, international shipping is available. Shipping fees and delivery times vary based on destination.
4. Are the gemstones and diamonds authentic?
Ross-Simons guarantees the authenticity of all gemstones and diamonds used in their jewelry.
5. How can I receive updates on promotions?
By subscribing to the Ross-Simons email list, customers can receive updates on sales and exclusive offers.
Conclusion
Ross-Simons is a reputable jewelry store renowned for its broad range of jewelry, from precious gold and diamond jewelry to economical fashion items. Reviews from platforms like Trustpilot, Sitejabber, and the BBB indicate a diverse range of good and bad experiences. Most shoppers commend the brand for its high range of choice, low prices, and frequent promotions, thus making high-end jewelry more affordable. Nevertheless, there are some issues regarding product quality with some customers experiencing problems with durability, especially in lower-cost or gold-plated products. Further, customer service experiences seem mixed, with some hailing their promptness in response while others cite return or exchange problems.
When it comes to pricing and value for money, Ross-Simons offers jewelry at a wide range of price points, catering to both budget-conscious buyers and those looking for high-end pieces. Their direct-to-consumer model helps keep prices lower compared to traditional retail stores, but some buyers feel that certain items, especially plated jewelry, don’t always meet expectations in terms of longevity. Customers who prioritize durability often prefer their solid gold, sterling silver, or genuine gemstone collections.
Ross-Simons has a solid social media following, especially on Facebook and Instagram, where they post new arrivals, sales, and customer reviews. Their presence online attracts a broad audience, and they frequently interact with customers through giveaways and holiday campaigns.
One of the most notable things about Ross-Simons is its regular promotions and sales. The company often has deep discounts, clearance, and site-wide sales, making it a very attractive option for consumers seeking bargains on quality jewelry. They also offer financing for more expensive purchases, making it even more affordable.
At JewellersReviews, we believe in offering objective and detailed reviews of companies such as Ross-Simons so that you have all the facts at hand before buying jewelry. Check out our website for detailed customer feedback, price comparisons, and professional analysis to assist you in shopping with confidence.
We give It 4.1 Stars out of 5 as Overall Ratings.
Have you ever tried Ross Simons? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!