By using Jewellers Reviews you agree to these terms. Please read them carefully — they explain your rights, our responsibilities, and the rules that keep the platform fair for everyone.
By accessing or using jewellersreviews.com and any associated services ("the Platform"), you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, our Review Guidelines, and any other policies incorporated herein by reference.
If you do not agree to these Terms in their entirety, you must immediately cease using the Platform. Your continued use of the Platform constitutes your ongoing acceptance of these Terms as updated from time to time.
These Terms constitute a legally binding agreement between you and Jewellers Reviews. If you are using the Platform on behalf of a business, you represent and warrant that you have authority to bind that business to these Terms.
Jewellers Reviews operates the website at jewellersreviews.com — a consumer review platform that allows members of the public to read and submit reviews of jewellery businesses. We are the operator of the Platform and the publisher of content moderated and approved for display on it.
We are not a jewellery retailer, a jewellery broker, or a party to any transaction between a buyer and a jeweller. We do not sell, stock, or endorse any jewellery product. Our role is solely to provide a platform for the exchange of consumer information and reviews.
Certain features of the Platform — including submitting reviews, claiming a business profile, and responding to reviews — require you to register for an account. When registering, you must provide accurate, complete, and current information.
Each individual may hold only one reviewer account. Creating multiple accounts — whether to circumvent a suspension, submit additional reviews, or for any other purpose — is a breach of these Terms and may result in permanent exclusion from the Platform.
The Platform is provided for personal, non-commercial use to help individuals research jewellery businesses and share their genuine purchasing experiences. You may access, read, and share content on the Platform for lawful purposes consistent with these Terms.
You may only submit a review if you have had a genuine, first-hand purchasing or service experience with the jeweller you are reviewing. Reviews on behalf of others, reviews of businesses you have not personally used, and reviews submitted in exchange for any benefit are prohibited.
By submitting a review, you represent and warrant that:
All reviews must comply with our Review Guidelines, which form part of these Terms. Reviews that breach our guidelines will be removed. You acknowledge that we have sole discretion over whether a review meets our standards.
Jewellery businesses may appear on the Platform in our directory whether or not they have claimed their profile. Business information sourced from public records is provided for informational purposes. If you are a business owner and believe your listing contains inaccurate information, you may claim your profile to update it.
Verified business owners may claim their business profile subject to completing our identity and business verification process. By claiming a profile, you represent that you are authorised to act on behalf of the business.
Verified owners may respond publicly to reviews on their profile. Responses must comply with our Review Guidelines. We reserve the right to remove responses that violate our standards. Businesses may not use their response capability to threaten reviewers, make defamatory statements, or engage in promotional advertising.
You retain ownership of any review, photo, or other content you submit to the Platform ("Your Content"). You are solely responsible for Your Content and the consequences of submitting it.
By submitting content to the Platform, you grant Jewellers Reviews a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable licence to:
We will not sell Your Content to third parties, use it in paid advertising without your consent, or represent it as created by Jewellers Reviews.
All editorial content, design, software, databases, and other original material on the Platform is owned by or licenced to Jewellers Reviews and protected by copyright and other intellectual property laws. You may not reproduce, redistribute, or create derivative works from our content without prior written permission.
The following conduct is strictly prohibited on the Platform. Violation may result in immediate account suspension, permanent exclusion, removal of all your content, and referral to legal authorities where appropriate.
Jewellers Reviews reserves the right — but not the obligation — to monitor, moderate, edit, and remove any content on the Platform at our sole discretion and without prior notice.
All trademarks, service marks, logos, and trade names displayed on the Platform are the property of Jewellers Reviews or their respective owners. Nothing in these Terms grants you any right or licence to use any trademark, logo, or trade name without prior written consent.
Business names and logos displayed in our directory remain the property of their respective owners. They appear for identification purposes only and their presence does not imply any endorsement or affiliation.
If you believe your intellectual property rights have been infringed by content on the Platform, please contact legal@jewellersreviews.com with full details of the alleged infringement, including the specific content concerned, the intellectual property right you believe has been infringed, and your contact details.
Jewellers Reviews provides the Platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, Jewellers Reviews and its directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of, or inability to use, the Platform — including but not limited to loss of profits, loss of data, reputational harm, or any purchasing decision made in reliance on Platform content.
Our total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed £100 (one hundred pounds sterling).
You agree to indemnify, defend, and hold harmless Jewellers Reviews and its directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses — including reasonable legal fees — arising out of or related to:
The Platform may contain links to third-party websites, services, and resources — including jeweller websites listed in our directory, advertising partners, and external tools. These links are provided for convenience and reference only.
You may close your account at any time by contacting us at contact@jewellersreviews.com. Upon account closure, your personal data will be handled in accordance with our Privacy Policy. Reviews you have submitted may remain published on the Platform subject to our data retention policy, unless you separately request their removal.
We reserve the right to suspend or permanently terminate your account — and your access to the Platform — at any time and without prior notice if we reasonably believe you have breached these Terms, engaged in fraudulent activity, or posed a risk to the Platform or its users.
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will update the "Last updated" date at the top of this page whenever we make changes.
For material changes — those that significantly affect your rights or obligations — we will provide at least 14 days' advance notice to registered users by email before the changes take effect. For minor or clarifying changes, the updated Terms will take effect immediately upon posting.
Your continued use of the Platform after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and close your account.
These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with the laws of England and Wales.
You and Jewellers Reviews agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
Before initiating formal legal proceedings, we encourage you to contact us at contact@jewellersreviews.com so that we can attempt to resolve any dispute informally. We will acknowledge your complaint within 5 working days and aim to reach a resolution within 28 days.
For any questions, concerns, or notices relating to these Terms of Service, please contact us using the details below.
Read our other policies or get in touch — we are happy to explain anything in plain English.