The M Jewelers Overview
The M Jewelers is a New York-based jewelry brand renowned for its personalized and custom-made gold and silver pieces. Founded in 2014 by Mark Shami, the company has grown into one of North America’s prominent direct-to-consumer (DTC) jewelry brands, allowing customers to design and visualize their own pieces both online and in physical stores.
Company Background
Established in the heart of New York City’s Diamond District, The M Jewelers has expanded its presence with a flagship store in Nolita at 204 Mulberry Street, New York, NY 10012. The brand has also collaborated with major retailers, including NET-A-PORTER, Nordstrom, Revolve, and Urban Outfitters, to reach a broader audience.
Product Range
- Engagement Rings: Featuring a variety of designs to suit different preferences.
- Earrings: Available in various styles and materials.
- Necklaces: Offering both simple and intricate designs.
- Bracelets: Crafted in different styles and materials.
- Anklets: Available in various designs.
- Pearls: Incorporated into select pieces.
Metals Used
The M Jewelers crafts its pieces using high-quality metals, primarily gold and silver, ensuring durability and a luxurious finish.
Stones Used
The brand incorporates a variety of gemstones into its designs, including diamonds, pearls, and colored stones, offering customers a wide selection to personalize their jewelry
Price Range
Necklaces: $200 – $1,000+
Rings: $100 – $500+
Bracelets: $150 – $300
Earrings: $100 – $200+
Custom Pieces: Starting at $500+
The M Jewelers Customer Reviews Across Platforms
The M Jewelers has 562 reviews with an average rating of 2.6 on Trustpilot. It has poor reviews on Trustpilot.
The M Jewelers has only 4 reviews with an average rating of 4.0 on TenereTeam.
Customer's Feedback Summary
Pros:
- Premium Quality: They use high-quality materials like 14k and 18k gold, diamonds, and sterling silver, ensuring durability and long-lasting pieces.
- Customization Options: You can design your own custom jewelry, whether it’s a custom engraving or a completely bespoke piece, giving you a unique item tailored to your taste.
- Wide Range of Styles: From trendy streetwear jewelry to classic designs, The M Jewelers offers something for everyone, including necklaces, rings, earrings, and bracelets.
- Reputation for Craftsmanship: The brand is well-regarded for its craftsmanship and attention to detail, with many customers praising the quality and design of the jewelry.
- Secure and Convenient Shopping: Their website is easy to navigate, and they offer secure payment methods like credit cards, PayPal, and Apple Pay.
- Gift Wrapping Service: They provide the option for gift wrapping, making it a convenient choice for special occasions like birthdays or anniversaries.
- Fast Customer Service: The M Jewelers has a reputation for responsive and helpful customer support to resolve any issues or answer questions.
- International Shipping: If you’re outside the U.S., you can still shop with international shipping available.
Cons:
- Higher Price Points: Many of their pieces can be expensive, especially if you’re looking for diamonds or custom designs. Prices may not be accessible for everyone.
- Limited Physical Locations: While they have a flagship store in NYC, their physical presence is limited. Customers outside of NYC may need to rely on online shopping.
- Return/Exchange Restrictions: Custom or engraved jewelry typically cannot be returned or exchanged, which could be a concern if you’re unsure about the fit or design.
- Longer Wait for Custom Orders: Custom jewelry can take a bit longer to make and ship, so you may experience longer wait times for personalized pieces.
- Expensive Shipping Options: While they offer international shipping, it can come with additional costs, especially for expedited shipping.
- Not Always Budget-Friendly: If you’re on a tighter budget, you may find the pricing for some of their higher-end jewelry to be steep.
- Possible Shipping Delays: Since they offer custom pieces, shipping delays can sometimes happen, particularly during peak seasons or for items that are made to order.
- Limited Sales and Discounts: The brand does not often offer large sales or discounts, so prices tend to be fixed.
We give It 3.3 Stars out of 5 in Cross Platform Reviews.
Note: Reviews are often more reflective of frustrated customers, as happy ones may not leave feedback. While the ratings can be skewed, they still offer a general estimate of a company’s product quality and service, highlighting common issues or trends that potential customers should be aware of.
The M Jewelers Social Media & Contacts
The M Jewelers has 1M followers and 4,989 post on Instagram. The M Jewelers actively engages its audience on Instagram.
The M Jewelers has around 1.1k followers and 1.2k likes on Facebook. They post regularly showcasing new collections and styling tips.
The M Jewelers has 1k followers and 11-50 employee on LinkedIn.
YouTube
The M Jewelers has 67k subscribers and only 3 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 4.5 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social media accounts are very active and engaging, which is a positive sign for jewelry buyers. It shows they are responsive to customers, regularly posting content, and maintaining a strong online presence, which builds trust and credibility.
Pricing & Value for Money
Pricing
- Basic Jewelry: Starts at around $100 (e.g., simple sterling silver pieces).
- Gold Jewelry: Prices typically range from $200 to $5,000+ depending on weight and design (14k/18k gold).
- Diamond Jewelry: Can range from $500 to $10,000+, with the price influenced by diamond quality (carat, clarity, cut).
- Custom Jewelry: Starts at around $500 but can increase depending on design complexity and materials used.
Value For Money
By offering personalized and custom-made jewelry, The M Jewelers provides significant value to customers seeking unique pieces. Their direct-to-consumer model allows for competitive pricing without compromising on quality.
Discount Coupons and Promotions
Information regarding current promotions or discount codes is not specified in the available sources. Customers are advised to subscribe to The M Jewelers’ newsletter or follow their social media channels for updates on special offers and promotions.
We give It 4.5 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About The M Jewelers
1.What is The M Jewelers?
A jewelry brand offering stylish, high-quality gold and diamond pieces.
2. Where is The M Jewelers located?
The M Jewelers has a flagship store in New York City, but they also have an online store where customers can purchase items globally.
3. What kind of jewelry does The M Jewelers offer?
The brand offers a wide range of jewelry including gold and diamond pieces, custom engravings, necklaces, rings, bracelets, earrings, and charms.
4. How can I place an order?
You can place an order through The M Jewelers’ website. Simply browse their catalog, add items to your cart, and follow the checkout process to complete the order.
5. Do they offer custom jewelry?
Yes, The M Jewelers offers custom jewelry services. You can work with their design team to create bespoke pieces tailored to your preferences.
6. What materials do they use for their jewelry?
The M Jewelers uses high-quality materials including 14k and 18k gold, sterling silver, diamonds, and other precious stones.
7. What is their return policy?
The M Jewelers typically offers a return or exchange policy within 30 days for items that are unused, unworn, and in their original condition. However, custom or engraved items may not be eligible for return.
8. How do I care for my jewelry?
To maintain the quality of your jewelry, it’s recommended to avoid exposure to harsh chemicals, moisture, or extreme heat. Regular cleaning with a soft cloth and proper storage can also help prolong the life of your pieces.
9. Do they offer international shipping?
Yes, The M Jewelers offers international shipping. However, shipping fees and times may vary depending on your location.
10. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to track your package.
11. Do they offer gift wrapping?
Yes, The M Jewelers offers gift wrapping for an additional fee, making it easier to send a jewelry piece as a gift.
12. What payment methods do they accept?
The M Jewelers accepts major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for online purchases.
13. Can I request a special engraving?
Yes, The M Jewelers offers engraving services for many of their products. You can request a custom message, name, or design to be engraved on your jewelry.
14. How long will it take to receive my order?
Shipping times vary based on location and whether the item is in stock or made to order. Typically, orders take between 5 to 10 business days to arrive, with expedited options available.
15. How can I contact customer support?
You can contact The M Jewelers’ customer support team via email, phone, or through their website’s contact form.
Conclusion
The M Jewelers has become popular for its customized jewelry and fashionable designs, providing personalized nameplates, initial pendants, and chic daily wear pieces made from sterling silver, gold vermeil, and solid gold. The company caters to customers who look for special, fashion-inspired jewelry at a reasonable price point.
Reviews from customers on sites such as Trustpilot, Sitejabber, and Reddit are mixed in sentiment. Customers like the brand’s fashionable designs, personalization, and regular sales that allow their items to be more affordable. Complaints are often issues with shipping delays, order discrepancies, and concerns over durability—especially with gold-plated and vermeil pieces. Some customers complain about being unable to get a timely response from customer service, while others commend the brand for following through on fixes when escalated.
The M Jewelers is well represented on social media, often working with influencers and offering promotions to bring in new customers. Sales and discounts are frequent, so their items become more affordable. However, customers should be aware of possible waiting periods for customized jewelry and plan to invest in solid gold items for long-term use.
At JewellersReviews, we offer detailed, objective reviews to inform shoppers. The M Jewelers is an excellent option for fashionable, personalized jewelry, though shoppers need to review product materials and shipping guidelines with great care before buying.
We give It 4.3 Stars out of 5 as Overall Ratings.
Have you ever purchased from The M Jewelers? We’d love to hear about your experience or answer any questions you might have in the comments below. Let’s share our thoughts to help others make more informed decisions!