The GLD Shop Overview
The GLD Shop is a prominent jewelry retailer specializing in urban and hip-hop-inspired designs. Founded in 2015, the brand offers a wide array of products, including chains, bracelets, watches, earrings, and pendants, catering to both men and women. Known for its collaborations with celebrities and organizations like the NBA and Marvel, The GLD Shop has established itself as a significant player in the fashion jewelry industry.
Company Background
The GLD Shop was established by childhood friends Christian Johnston and Dan Folger in Pittsburgh, Pennsylvania. Influenced by urban art and culture, they aimed to create a lifestyle brand that designs and produces jewelry while inspiring others. What began in a basement has grown into an international brand with millions of customers and followers. The company is now headquartered in a 12,000-square-foot facility in Miami, Florida.
Product Range
- Chains: Miami Cuban links, rope chains, and tennis chains.
- Bracelets: Cuban link bracelets, tennis bracelets, and leather bracelets.
- Watches: Iced-out designs and classic styles.
- Earrings: Studs, hoops, and dangle earrings.
- Pendants: Customizable nameplates, crosses, and themed pieces.
- Rings: Signet rings, pinky rings, and band rings.
Metals Used
- Solid Gold: 10K and 14K options.
- Gold-Plated: 14-18K gold plating over stainless steel or brass.
- Sterling Silver: 925 silver pieces.
- Rhodium: White and black rhodium-plated items.
Stones Used
- Cubic Zirconia (CZ): Used in many pieces for an affordable diamond-like appearance.
- Lab-Diamond Simulants: High-quality diamond alternatives.
- Natural Diamonds: Available in select high-end products.
Price Range
Minimum Price:
For smaller, simpler pieces like gold-plated chains or sterling silver accessories, prices can start around $29 to $70.
Maximum Price:
For high-end items made of solid gold (10K or 14K), custom pieces, or more elaborate designs, the price can go up to $200 to $10,000 or more, especially for larger, intricate designs, luxury watches, or custom orders.
The GLD Shop Customer Reviews Across Platforms
The GLD Shop has 40,975 reviews with 4.4 average rating on Trustpilot. It has mixed reviews on Trustpilot.
The GLD Shop has 17 reviews with 3.5 rating on GLASSDOOR. It has mixed reviews on Trustpilot.
Redditors generally praise The GLD Shop for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
The GLD Shop has 31 reviews with a 2.7 average rating on PissedConsumer. It has mixed reviews on PissedConsumer.
Customer's Feedback Summary
Pros:
✅ Great Quality & Stylish Designs:
- Many customers praised the high-quality craftsmanship and materials used.
- The unique and trendy jewelry designs are a big hit.
- Several buyers love the new product drops every week.
✅ Fast Shipping & Easy Ordering:
- Multiple reviews mention quick delivery times, even for international orders.
- The website is easy to navigate and offers a smooth checkout process.
✅ Good Customer Service (For Most):
- Many buyers had positive experiences with customer support.
- The team responds quickly to inquiries and offers assistance with order issues, tracking, and returns.
- Customers appreciate the discounts and promotions offered.
✅ Hassle-Free Exchanges & Returns (For Some):
- Customers who ordered the wrong size were able to easily exchange their items.
- The process was described as efficient and user-friendly.
✅ Affordable Prices & Discounts:
- Shoppers found competitive pricing and great deals.
- Some mentioned getting discount codes, promotions, and bundle offers.
Cons:
❌ Inconsistent Product Quality:
- Some customers experienced diamonds falling out of pendants.
- A few buyers reported jewelry looking different in person than in online pictures.
- Certain items felt too lightweight or less durable than expected.
❌ Issues with Jewelry Durability:
- Several customers had stones fall out of their pendants.
- Replacements were sometimes offered, but customers had to pay extra fees.
- One buyer said they received a second pendant with the same issue.
❌ Mixed Customer Service Experiences:
- While many had good interactions, others found responses slow or unhelpful.
- Some were denied replacements or refunds for damaged items.
- There were complaints about lack of live support options.
❌ Expensive Fees for Repairs & Replacements:
- Some customers were charged additional fees for fixing or replacing faulty items.
- Refund policies were not always honored for defective pieces.
❌ Chains & Pendants Often Sold Separately:
- Some customers assumed pendants came with a chain, but chains are often sold separately.
- This led to confusion and disappointment for first-time buyers.
We give It 4 Stars out of 5 in Cross Platform Reviews.
Note: It’s important to keep in mind that most reviews come from frustrated customers, as they’re more likely to share their experiences when they’re unhappy. On the other hand, satisfied customers often don’t take the time to leave feedback. However, by looking at the overall reviews and ratings, you can still get a good sense of the company’s service and product quality. These insights can help you form an estimate of the brand’s performance and customer satisfaction.
The GLD Shop Social Media & Contacts
The GLD Shop has 1.5M followers and 3,381 Post on Instagram. Shopgld actively engages its audience on Instagram.
The GLD Shop has around 3.2k followers and 2.9k likes on Facebook. They post regularly showcasing new collections and styling tips.
The GLD Shop has only 45 followers and 11-50 employee on LinkedIn.
YouTube
The GLD Shop has 12.5k subscribers and 269 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give it 4 Stars out of 5 in Social Media Presence & Engagement
Note: Their social media handles are consistently active and engaging, which is definitely a positive sign for jewelry buyers. It shows that they are committed to connecting with their audience, keeping customers informed, and showcasing their products in an interactive and dynamic way. It also suggests a level of transparency and customer-focused service that can build trust with potential buyers.
Pricing & Value for Money
Pricing
- $29 for smaller, simpler pieces (like chains or rings)
- Up to $10,000+ for larger, custom, or more intricate designs (like luxury watches or heavy chains).
Value For Money
Positive Feedback: Many customers appreciate the stylish designs and affordability of gold-plated items.
Negative Feedback: Some customers have reported issues with product durability and customer service responsiveness.
Discount Coupons and Promotions
Seasonal Sales: Discounts during holidays and special occasions.
Email Subscriptions: Exclusive offers for subscribers.
Bundle Deals: Reduced prices when purchasing multiple items.
We give It 4.3 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About The GLD Shop
1. Does The GLD Shop offer a warranty?
Yes, they provide a lifetime guarantee on gold-plated or vermeil, non-custom pieces, covering damages, fading, or functional issues under normal wear.
2. What is the return policy?
Returns and exchanges are accepted within 14 days of delivery. Some items, such as solid gold or custom jewelry, are final sale. Customers are responsible for return shipping costs.
3. How can I contact customer service?
Customer service can be reached via email at support@gld.com or by phone at (855) 252-3775.
4. Does The GLD Shop ship internationally?
Yes, they offer international shipping. Delivery times and costs vary by location.
5. Are the gold-plated items durable?
The GLD Shop claims their gold plating is of exceptional quality, designed to stand out from competitors.
6. Are The GLD Shop’s products real gold?
Yes, The GLD Shop offers real gold jewelry, including solid gold and gold-plated items. They use high-quality materials to ensure the authenticity and durability of their products.
7. Do I need to pay taxes on my purchase?
Sales tax may be applicable depending on your location. The GLD Shop will automatically calculate taxes during checkout based on your shipping address.
8. How can I contact The GLD Shop customer service?
You can contact The GLD Shop’s customer service team through their website’s contact page, via email, or by calling their support number. They typically offer support for order inquiries, returns, or general questions.
9. Is The GLD Shop jewelry durable?
Yes, The GLD Shop is known for high-quality craftsmanship. Their jewelry is designed to be durable, but care should still be taken to maintain it properly, especially with daily wear.
10. Does The GLD Shop offer discounts or promotions?
Yes, The GLD Shop occasionally offers discounts, promotions, and sales events. You can subscribe to their newsletter or follow them on social media to stay updated on the latest deals.
Conclusion
The GLD Shop has become extremely popular due to its edgy, urban, and hip-hop-themed jewelry, which is mostly designed for customers seeking statement items like chains, pendants, bracelets, and bespoke pieces. The brand’s popularity on social media and its celebrity collaborations have also helped make it a household name. Patients usually love the extensive variety of patterns, affordability, and suitability of both solid gold and gold-plated models, making the brand appealing to a diverse range of people. Moreover, their regular offers and discounts make shopping more attractive, particularly for price-conscious consumers.
Nevertheless, customer reviews on different websites yield contradictory responses. Although most clients commend The GLD Shop on their fashionable styles and fast shipment, others criticize the shop concerning the longevity of gold-plated products, highlighting that they begin to tarnish or lose brightness after some period. There has also been inconsistency in customer support, with others reporting delayed attendance to issues in relation to returning, exchanging, or refund. Buyers of solid gold or more expensive items tend to report higher satisfaction regarding product quality and durability, but value for money is always a matter of personal perception.
The GLD Shop is very active on social media, regularly posting influencer collaborations, promotions, and holiday sales to drive more customers. However, prospective buyers must thoroughly assess customer reviews, particularly when buying gold-plated or bespoke items.
Here at JewellersReviews, we attempt to provide real and thorough reviews of jewelry companies such as The GLD Shop based on customer reviews, quality of products, prices, and social media engagement. Before purchasing, we encourage you to read our in-depth reviews so you can make an informed choice and get the most value for your money.
We give It 4.1 Stars out of 5 as Overall Ratings.
Have you ever tried The GLD Shop? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!