Susan Shaw Jewelry Overview
Susan Shaw Jewelry is a Texas-born brand specializing in handcrafted, plated fashion jewelry. The jewelry is handmade in San Antonio and embodies classic southern design. The company is established since the late 1990s and gained the trust of long-time customers. The jewelry is plated with 24K gold or sterling silver through a handcast process to ensure quality. They combine freshwater pearls, semi-precious stones, and one-of-a-kind charms into multiple-use designs. There are statement necklaces, rings, bracelets, and earrings in collections. The emphasis lies on fashion, value-priced pieces blending beauty and wearability.
Company Background
The company was started by Susan Shaw as a small Texas jewelry studio. It has developed into a recognized brand in the U.S. fashion jewelry industry over the years. The company emphasizes craftsmanship and designs all items locally. They employ old-school plating techniques, bestowing jewelry with a deeper finish and improved durability. Shaw’s goal is to make trendy jewelry women can wear daily without incurring fine jewelry prices. The brand draws on southern charm, contemporary style, and affordability.
Product Range
The line features necklaces, bracelets, earrings, and rings. Hot items are coin necklaces, intaglio pendants, freshwater pearl adornments, and toggle bracelets. They also create seasonal lines and bold statement earrings.
Metals Used
Jewelry is made using lead-free base metals. Items are plated either with 24K gold or sterling silver. The hand-plating is done by hand through a unique handcast process, producing a shiny and rugged finish.
Stones Used
Susan Shaw Jewelry works with semi-precious materials including turquoise, quartz, and onyx. They also utilize genuine freshwater pearls in some pieces. Some pieces use cotton pearls and hand-painted beads.
Price Range
Smaller earrings, studs, basic drops will typically be around US$30‑$50.
Blue Hand Home.
More decorative earrings, or drop styles cost approximately US$55‑$90.
Moderate-complexity necklaces and bracelets are usually priced around US$80‑$150.
Premium or statement pieces (with pearls, semi‑precious stones, large designs) go up to US$150‑$250+.
Extremely simple pieces (few materials, small size) occasionally sell for less than US$30.
Susan Shaw Jewelry Customer Reviews Across Platforms
Susan Shaw Jewelry has only 15 reviews on TenereTeam with an average rating of 4.5
Customer's Feedback Summary
Pros:
- Handmade craftsmanship: The items are handmade (handcast) in San Antonio, Texas.
- Unique design inspirations:Nature, architecture, European travel, vintage coins, crosses, bees, butterflies etc.
- Materials employed: They employ semi‑precious stones (turquoise, onyx, coral, quartz), real pearls (cotton pearls), 24K gold plating, handcast sterling silver plating over lead‑free base metal.
- Lightweight / wearable everyday: Products are made in such a way that they are comfortable to wear, easy to switch between, not heavy — can be worn daily.
- Return / exchange policy: They provide refunds on unworn items purchased via the website within 15 days of delivery; store credit or exchange within 30 days for unworn items.
- Clearity of size / length: They do provide size/length information: necklace lengths, extender chains, ring size etc.
- Heritage / established brand: Susan Shaw began designing jewelry in 1979. There is a history with this brand and devoted clientele.
- Good looks / visual attractiveness: Most customers comment the designs are distinctive, pretty, get compliments.
- Multiple plating coats & hand‑casting: Their plating involves three coats of 24 K gold or sterling silver through handcasting process, which is usually better than plain plating.
- Attention to details: Brand focuses on details such as real pearls, semi-precious stones, textured finishes etc.
Cons:
- Durability issues: Numerous customers grumble pieces break easily or plating wears off very quickly.
- Tarnishing / fading: The gold plating or silver plating gradually fades or tarnishes after a period of wear and exposure.
- Customer service complaints: Numerous complaints about inability to reach the company, unhelpful or slow responses, return issues, etc.
- Order / shipping problems: Delays, cancelled orders without notice, invalid or missing tracking numbers.
- Warranty / repair restrictions: The repair / warranty period is short; after a few days they might not honor damage claims or repairs for free.
- Too high a price for plated costume jewelry: Most people think the price is too high considering that the majority of pieces are plated and not made of solid precious metals.
- Returns / discount policy ambiguity: Some customers report that part-order return revokes discounts / triggers full‑price reversion, or that returns are not processed as defined as promised.
- Not BBB accredited: Susan Shaw Jewelry is not BBB accredited, which might trouble those who monitor business trust & guarantees.
- Better Business Bureau
Negative reviews & scam accusations: There are several negative reviews with strong accusations of non‑delivery, poor quality, and even stating that the business is a “scam.” - Limited warranty period or restricted coverage: Even if warranty / repair is permitted, policies might only cover problems within a very small time span; beyond that, customer might have to pay for fixes.
We give It 3.5 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
Susan Shaw Jewelry Social Media & Contacts
Susan Shaw Jewelry has 88.4k followers and 1,204 post on Instagram. Susan Shaw Jewelry actively engages its audience on Instagram.
Susan Shaw Jewelry has around 41k followers on Facebook. They post regularly showcasing new collections and styling tips.
Susan Shaw Jewelry has around 2.5k followers and 26 following Pinterest. They post regularly showcasing new collections and styling tips.
We give It 4.2 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
Susan Shaw’s prices are indicative of handcrafted design and limited production. Products are pricier than mass-market jewelry but less than fine jewelry. Most earrings and bracelets fall between $70 and $150. Necklaces and statement pieces go higher. Buyers are paying for design, craftsmanship, and trust in the brand.
Value For Money
Buyers commonly comment that Susan Shaw jewelry appears worth more than the price indicates. Semi-precious trim and freshwater pearls add value. While longevity is a factor of care, most customers are pleased. Those looking for heirloom-quality solid gold might find prices steep, but since it is fashion jewelry, the value does well.
Discount Coupons and Promotions
Discounts are sporadic, typically seasonal sales or promotions. Some stores also stock Susan Shaw and will mark them down. Direct website promotions are limited-time discounts and package deals.
We give It 4.3 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Susan Shaw Jewelry
1. Where is Susan Shaw Jewelry manufactured?
All jewelry is handcrafted in San Antonio, Texas.
2. What metals are used?
Jewelry is constructed from lead-free base metals coated with 24K gold or sterling silver.
3. Do they use real pearls?
Yes. Genuine freshwater pearls are used in many designs.
4. Are gemstones natural?
They utilize semi-precious stones such as turquoise, quartz, and onyx.
5. Does the jewelry tarnish?
Good care ensures plating wears well, but there may be some tarnishing over time.
6. Is Susan Shaw fine jewelry?
No. It is plated fashion jewelry with semi-precious components.
7. What is the price range?
Most items are between $70 and $150, with statement pieces over $100.
8. Do they have a warranty?
Yes, but only for defects for a limited time.
9. May I exchange or return items?
Returns accepted if items are in original condition within terms of policy.
10. Is Susan Shaw Jewelry available in stores?
Yes. In addition to the official site, items are available through boutiques and select retailers.
Conclusion
Susan Shaw Jewelry marries style, tradition, and craftsmanship into a fashion jewelry line that is affordable yet luxurious. The brand’s collections mix 24K gold or sterling silver plating with pearls and semi-precious stones to produce designs that are expensive-looking yet inexpensive. Buyers tend to praise the classic beauty and versatility of Susan Shaw items. They can go from everyday wear to black-tie events easily.
Although not fine jewelry, the company fits somewhere in between luxury and mass-market accessories. This makes it a good option for consumers who appreciate distinctive, artisan-made designs without the fine jewelry price tag. The southern-inspired look of the brand and handmade process bring charm to it.
There are some compromises. Plated pieces can become tarnished with time, and the durability changes with wear. Customer support is sometimes criticized for delayed replies. Nonetheless, a lot of customers find that the value overall is worth the cost.
Fashion jewelry enthusiasts who want sophistication, workmanship, and a bit of southern flair will find Susan Shaw Jewelry to be a good option.
We give It 4 Stars out of 5 as Overall Ratings.
Have you ever tried Susan Shaw Jewelry? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!
I am Varsha Singh, a gemologist with a Diploma in Polished Diamond Grading from KGK Academy, Jaipur. I love writing about jewelry, gems, and diamonds, and I share simple, honest reviews and easy buying tips on JewellersReviews.com to help you choose pieces you’ll love with confidence.