Super Jeweler Overview
SuperJeweler is an online jewelry retailer established in 1999, offering a wide range of fine jewelry pieces, including engagement rings, wedding bands, earrings, necklaces, bracelets, and men’s jewelry. The company aims to provide quality jewelry at competitive prices, catering to various customer preferences and budgets.
Company Background
Founded by Andrew Fox, SuperJeweler operates primarily through its e-commerce platform, serving customers worldwide from its headquarters in New York City. The company has been recognized for its growth and presence in the online jewelry market, earning a spot on the Inc. 5000 list in 2021.
Product Range
- Engagement Rings: A variety of styles featuring diamonds and gemstones.
- Wedding Bands: Options for both men and women in various designs.
- Earrings: Studs, hoops, and drop earrings adorned with diamonds and other stones.
- Necklaces and Pendants: Diverse designs ranging from simple chains to elaborate pendants.
- Bracelets: Tennis bracelets, bangles, and charm bracelets.
- Men’s Jewelry: Including rings, bracelets, and necklaces.
Metals Used
- Gold: Available in 10K, 14K, and 18K, in yellow, white, and rose variations.
- Platinum: Offered for select high-end pieces.
- Sterling Silver: Used in various designs, especially in fashion jewelry.
Stones Used
- Diamonds: Available in different cuts, clarities, and carat weights.
- Gemstones: Such as sapphires, rubies, emeralds, and amethysts.
- Moissanite: Offered as an alternative to diamonds in certain pieces.
Price Range
- Affordable Options: SuperJeweler provides budget-friendly pieces, such as 1/4 carat diamond hoop earrings priced at $29.99, down from the original $199.99.
- Mid-Range Selections: They also offer mid-range items like 1/2 carat diamond studs in 14k white gold, available for $299.99, reduced from $1,299.99.
- High-End Jewelry: For those seeking premium pieces, SuperJeweler features items such as a 5.02 carat round shape lab-grown diamond ring in 14K white gold, priced at $7,999.99, down from $14,999.99.
Super Jeweler Customer Reviews Across Platforms
Super Jeweler has 1,091 reviews with an average of 4.1 on Trustpilot. It has great reviews on Trustpilot.
Super Jeweler has 244 reviews with an average of 3.09 on Reseller Ratings.
Redditors generally praise Super Jewelers for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Super Jewelers has a high trust score of 100 indicating a legitimate and reliable business. It has a rating of 4.3/5 based on 3187 reviews.
Customer's Feedback Summary
Pros:
- Affordable Pricing & Good Deals – Many customers praise SuperJeweler’s competitive prices, especially for diamond and gemstone jewelry.
- Fast & Reliable Shipping – A large portion of buyers received their orders on time, with some even arriving earlier than expected.
- Responsive Customer Service – Some customers had positive interactions with helpful representatives, resolving issues quickly.
- Discreet Packaging for Gifts – Customers appreciated that the sender info on the package was generic, making surprises easier.
- Beautiful Jewelry & Accurate Descriptions – Many buyers loved their purchases, describing them as elegant and well-crafted.
Cons:
- Refund & Cancellation Issues – Multiple complaints about delays in refunds for returns and cancellations, with some taking over a month to process.
- Shipping Delays & Lack of Updates – Some customers reported delays without clear communication, leading to frustration.
- Inconsistent Product Quality – A few buyers received items that did not match expectations, particularly in bracelet durability and diamond quality.
- Customer Service Variability – While some had great experiences, others struggled with unresolved issues or slow responses.
- Return Process Can Be Frustrating – A few customers had issues with getting refunds on time, despite following return instructions.
We give It 4.1 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
Super Jeweler Social Media & Contacts
Super Jewelers has 107k followers and 1,928 post on Instagram. Supera Jewelers actively engages its audience on Instagram.
Super Jewelers has around 452 followers and 438 likes on Facebook.
YouTube
Super Jewelers has 6.07k subscribers and 15k videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 3.6 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
- Engagement Rings: Options like a 1 carat natural round diamond solitaire ring in 14K white gold are available for $1,999.99, reduced from $3,999.99.
- Earrings: Diamond hoop earrings, such as 1/4 carat natural fiery diamond halo look solid sterling silver hoop earrings, are priced at $249.99, down from $399.99.
- Necklaces: SuperJeweler offers a variety of necklaces, including diamond solitaire necklaces and gemstone necklaces, with prices varying based on design and materials.
Value For Money
Customer feedback on SuperJeweler’s value proposition is mixed. On platforms like Sitejabber, the company holds a rating of 4.4 stars from over 2,150 reviews, indicating general satisfaction with purchases. However, some customers have reported concerns regarding product quality and customer service, as noted in reviews on the Better Business Bureau (BBB) website.
Discount Coupons and Promotions
- Seasonal Sales: Discounts during holidays and special occasions.
- Promo Codes: Available through their website and affiliated partners.
- Email Newsletters: Subscribers often receive exclusive offers and early access to sales.
We give It 3.4 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Super Jeweler
1. Where is SuperJeweler located?
SuperJeweler is headquartered in New York City, New York, USA.
2. Does SuperJeweler ship internationally?
Yes, SuperJeweler offers international shipping to various countries.
3. What is SuperJeweler’s return policy?
Specific details about the return policy are not provided in the available sources. Customers are advised to consult SuperJeweler’s official website or contact their customer service for comprehensive information.
4. Are the diamonds certified?
Information regarding diamond certification is not explicitly mentioned in the provided sources. It’s recommended to inquire directly with SuperJeweler for details on diamond certifications.
5. Does SuperJeweler offer financing options?
Details about financing options are not available in the current sources. Prospective buyers should contact SuperJeweler directly to inquire about payment plans or financing.
6. How can I contact SuperJeweler’s customer service?
Contact information is available on SuperJeweler’s official website.
7. Does SuperJeweler provide a warranty on their products?
Warranty information is not specified in the available sources. Customers should refer to SuperJeweler’s website or reach out to their customer service for warranty details.
8. Are there any physical SuperJeweler store locations?
SuperJeweler operates primarily online.
9. What payment methods does SuperJeweler accept?
While specific payment methods are not detailed in the provided sources, online retailers typically accept major credit cards and other standard payment options.
10. How can I stay updated on SuperJeweler’s promotions?
Subscribing to SuperJeweler’s email newsletter or following their social media channels can provide updates on the latest promotions and offers.
Conclusion
Super Jeweler is an affordable jewelry retailer famous for selling a variety of diamond, gemstone, and fashion jewelry at discounted prices. The reviews on platforms such as Trustpilot, Sitejabber, and Reddit are blended. Most customers love the price, regular discounts, and lifetime guarantee on their jewelry, making it a perfect choice for consumers who are price-conscious. Some buyers, however, have complained about uneven product quality, with some products failing to meet their standards in terms of craftsmanship and stone clarity.
As far as prices are concerned, Super Jeweler takes a position of being economical compared to luxury jewelry brands. The brand regularly hosts big promotions, discounting their products by up to 80%, which makes their products available to the masses. Although this pricing model is attractive, some customers wonder if deep discounts represent the best value of the jewelry.
Customer service reviews are mixed—some customers report satisfactory experiences with rapid response and effortless returns, while others have experienced delays in getting refunds or exchanges. Delivery times are usually reasonable, though some buyers have reported longer-than-usual delivery times, especially for international orders.
On social media, Super Jeweler has a strong presence on Facebook and Instagram, where it posts its new offers, reviews from customers, and product highlights. Although the brand interacts with its followers on social media in the form of giveaways and offers, customer support queries on social media often go without responses.
At JewellersReviews, we offer independent, in-depth reviews of stores such as Super Jeweler to guide shoppers to make a well-informed buying decision. Whether you are seeking cheap diamond jewellery, special offers, or information about customer support, our reviews discuss everything about the buying experience. Check out our website for more jewelry store reviews and discover the ideal pick for your requirements.
We give It 3.9 Stars out of 5 as Overall Ratings.
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