Ramsdens Jewellery Overview
High-street convenience is mixed with luxury watch and jewelry retail by Ramsdens Jewellery. From its origin in Stockton-on-Tees in 1987, the company expanded to more than 168 UK outlets as of January 2025, along with a robust internet presence. They sell new and second-hand jewelry, luxury watches, along with pawnbroking, currency exchange, and gold purchases through the same stores. Their multi-service model provides a one-stop experience. Customers benefit from free UK delivery, click-and-collect, 14-day returns, and interest-free finance options. Ramsdens offers brands such as Rolex, Omega, Cartier, Tag Heuer, and also has the in-house Anya Belle diamond collection. Luxury is made accessible through their reach and convenience.
Company Background
Ramsdens started as a single pawnbroking branch in Stockton-on-Tees in 1987. With origins dating back to the 1970s, the organization excels in four main fields: jewelry retailing, pawnbroking loans, foreign currency exchange, and precious metal dealing. A 2014 management buyout gave it its growth strategy, culminating in its AIM stock exchange listing in 2017. It today has more than 160 UK branches, both in-store and online shopping. Ramsdens uses its multichannel strategy and good brand to stay robust in the face of economic changes and to keep growing its retail and online presence.
Product Range
Ramsdens retails new and used jewelry and high-end watches. The range features wedding rings, diamond bracelets, and Rolex, Omega, Cartier, Breitling, Tag Heuer, and others. They also display their in-house collection of Anya Belle diamonds and provide both silver and gold jewelry in classic and modern styles.
Metals Used
Ramsdens provides jewelry and timepieces with precious metals such as gold and silver. Second-hand items maintain their original metals. Their Anya Belle range has diamond settings in pure metals.
Stones Used
Ramsdens Jewelry stocks pieces with diamonds and other gemstones on them, especially on the Anya Belle range. Their high-end watches feature typical materials such as sapphire crystal and gemstone details, in line with specifications of each brand.
Price Range
Affordable jewellery (e.g. gold chains, pendants): £300–£500
Mid-range diamond pieces: £800–£1,800
Luxury rings & jewellery: £10,000+
Pre-owned branded watches (e.g. Rolex): £1,000–£9,000+
Ramsdens Jewellery Customer Reviews Across Platforms
Ramsdens Jewellery has 4,667 reviews with an average of 4.6 on Trustpilot. It has mixed reviews on Trustpilot, with praises for customer service and design versatility, while some criticize product durability.
Ramsdens Jewellery has only 44 product reviews on Smart Money People with an average rating of 1.65
Redditors generally praise Ramsdens Jewellery for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Ramsdens Jewellery has total 83 reviews on GlassDoor with an average rating of 3.2 and 43% would recommend to a friend.
Customer's Feedback Summary
Pros:
- Affordable Pre-owned Jewellery: Ramsdens is frequently quoted as providing pre-owned items at budget-friendly, competitive prices.
- Wide and Diverse Selection: Their range features assorted styles and types—rings, necklaces, watches—offering buyers a wide choice.
- Strong Customer Service (in Many Instances): Some reviews note welcoming, well-informed, and friendly in-store staff, particularly at branches such as Berwick, Darlington, Croydon, and Stockton‑on‑Tees.
- Simple-to-Use Website & Fast Delivery: The website shopping experience is often complimented as easy to use, with some customers getting orders as fast as the next day.
- Reasonable Pawnbroking & Valuation for Some: Some customers found Ramsdens fair and quick when selling goods of value, and parts of the business such as pawnbroking are well-reviewed.
- Flexible Financing & Perks: Free shipping above £20 and interest-free payment plans are options.
- Professionalism with Repeat Purchases & Returns: Multiple customers reported hassle-free experiences with purchases and returns, such as speedy refunds and friendly staff.
- Good Value on Watches: Reddit users mentioned that second-hand watches from Ramsdens, particularly Rolexes, were far less expensive than similar options such as Chrono24 or eBay, occasionally with box and papers.
- Helpful Locations with Friendly Staff: There are specific praise for some branches, like Durham, for their friendly and comforting atmosphere.
- Up-to-date and Practical Web Platform: The website of e‑commerce is seen as well-structured and user‑friendly.
Cons:
- Transparency Issues Regarding Item Condition: A few customers claim that they were deceived into purchasing goods listed as “new” but actually second‑hand.
- Unreliable Jewellery Condition: There have also been grievances against bad workmanship—rings that appear different from catalogue images, jewellery altered to another form, or absence of hallmarking.
- Fluctuating Inventory: Being a resale of used items, choice varies and popular items may not always be in stock.
- Low Valuations at Pawnbroking: Some users have complained of being offered significantly less than market scrap value when they sell gold or jewellery—occasionally likened to “robbery.”
- Gaps in Customer Service on Returns: In one instance, a shopper was denied a refund for pierced earrings that were labeled as non-returnable, even if they were unworn.
- Mixed Online Communication: Some consumers pointed to delayed responses from customer support and insufficient status updates on orders.
- One-Star or Very Negative Reviews: Reviews measure about 3.56/5 based on 139 reviews—so a significant number of negative or neutral experiences are recorded.
- Valuation Discrepancies—Especially for Sentimental Items: For instance, a £6,000 ring that a person insured was valued at just £265.
- Possible Shady Practices (By Some): Some caution against a lack of transparency when purchasing online and advise caution in Reddit forums.
- Intermittent Staff Misunderstanding: Staff in newer branches are especially likely to confuse new and second-hand stock, which causes customer confusion.
We give It 4.0 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
Ramsdens Jewellery Social Media & Contacts
Ramsdens Jewellery has 3,555 followers and 1,059 post on Instagram. Ramsdens Jewellery actively engages its audience on Instagram.
Ramsdens Jewellery 0 followers and 0 following on Pinterest.
YouTube
Ramsdens Jewellery has 10k video and 727 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 2.0 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
Ramsdens provides affordable prices for luxury items. Second-hand watches such as Rolex GMT Master tend to retail at 20–40% discounts against new watches. The Anya Belle diamond jewelry range also offers affordable fine jewelry with finance and free delivery available. Their multichannel facilities, such as click-and-collect from 160+ stores, and in-store finance, make high-ticket purchases more affordable. Price transparency is corroborated by Trustpilot reviews that cite fair prices and value.
Value For Money
Ramsdens provides good value through price discounts on high-end products and various convenience aspects. Consumers rate them highly for product quality, helpful service, and ease of purchase. Their range of services—from jewelry purchasing to pawnbroking— provides convenience. Negatives include inconsistent pawnbroking experiences and occasional watch service issues. Nevertheless, for second-hand shoppers, Ramsdens provides reliable access to top brands without showroom premiums, along with extensive customer support and financing where applicable.
Discount Coupons and Promotions
Ramsdens provides 0% interest-free finance on purchases dependent on suitability. There are cashback deals available on specific categories like lab-created diamonds through sites like Quidco (up to 4.8%). They also have time-limited in-store offers and value-added services, but deep discounting is not typical—value is derived from financing options and competitive pre-owned prices.
We give It 4.5 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Ramsdens Jewellery
1. Can I purchase pre-owned luxury watches online?
Yes, Ramsdens has pre-owned watches for sale online with free delivery in the UK and click-and-collect options.
2. Are watches waterproof guaranteed?
No. Some consumers mention unclear water-resistance support; always check details before buying.
3. What types of jewelry brands do they sell?
They sell the Anya Belle range and several pre-owned/new branded jewelry and watches.
4. Does Ramsdens provide finance?
Yes, they offer 0% interest-free finance subject to eligibility.
5. Do they check pre-owned items?
Yes. All items are inspected and cleaned prior to sale.
6. Can I return online shopping?
Yes. They have a 14-day return policy for online purchases.
7. Do they have click-and-collect?
Yes. Collect in store from over 160 branches.
8. How do pawnbroking services operate?
You can pawn watches or jewelry for short-term loans of up to six months secured against goods.
9. Is Ramsdens regulated?
Yes. Ramsdens is FCA-authorised as a pawnbroker and credit broker.
10. Are their prices reasonable?
Trustpilot gives them high ratings for value and price, although some of their pawnbroking customers do not agree.
Conclusion
Ramsdens Jewellery spans conventional high-street service with affordable luxury. It was founded in 1987 and expanded to more than 160 stores and a strong online presence. They have a distinctive mix of jewelry and watch retail, gold purchasing, currency exchange, and pawnbroking—meeting customers on needs and occasions. Their used watch and jewelry assortment provides valuable savings, usually between 20–40% off retail. Anya Belle in-house diamond collection and branded watches provide mix and aspirational value.
Customers repeatedly praise Ramsdens for helpful staff, first-class service, and seamless online and instore experiences. Trustpilot’s 4.6/5 rating and many repeat purchasers indicate widespread trust in the brand. Benefits like free delivery, click-and-collect, 14-day returns, and 0% finance facilitate access and offset costs. While overall acclaim exists, some customers—particularly pawnbroking customers—relay experience differences, low valuations, or unclear policies. Negative reviews on sites like Reddit warn of water resistance assertions or watch servicing restrictions.
However, Ramsdens stands out for individuals searching for value without compromise on authenticity. If you desire a second-hand Rolex or diamond ring at an honest price, supported by adaptable service and various touchpoints—Ramsdens is a good bet. Their approach fits everyone juggling budget, convenience, and brand credibility. Essentially, Ramsdens Jewellery provides secure access to luxury with more finance services convenience—a flexible option for contemporary purchasers.
We give It 3.5 Stars out of 5 as Overall Ratings.
Have you ever tried Ramsdens Jewellery? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!