Jewlr Overview
Jewlr is an online jewelry retailer specializing in personalized and customizable jewelry pieces. Founded in 2009, the company offers customers the ability to design unique items by selecting styles, metals, stones, and engravings, providing a tailored jewelry experience.
Company Background
Headquartered in Toronto, Ontario, Canada, Jewlr was established with the mission to revolutionize the jewelry-buying process by offering an online platform where customers can create and purchase custom-made jewelry at competitive prices. The company operates without physical retail locations, focusing on direct-to-consumer sales to maintain affordability.
Product Range
- Rings: Engagement rings, promise rings, and fashion rings.
- Necklaces: Name necklaces, birthstone pendants, and custom engravings.
- Earrings: Studs, hoops, and drop earrings with various gemstones.
- Bracelets: Charm bracelets and bangles with personalization options.
Metals Used
- Sterling Silver: Made from 92.5% pure silver.
- 10K and 14K Gold: Available in white, yellow, and rose gold options.
Stones Used
- Simulated Stones: High-quality alternatives to natural gemstones.
- Genuine Gemstones: Options include birthstones and other precious stones.
- Brilliance Cubic Zirconia: A cost-effective yet sparkling choice for various designs.
Price Range
- Rings: $50 – $500+
- Necklaces: $40 – $800+
- Bracelets: $40 – $600+
- Earrings: $40 – $200+
- Customization: Customizations such as engraving, choosing specific gemstones, or selecting the metal can increase the overall price of the jewelry.
Jewlr Customer Reviews Across Platforms
Jewlr has 4,838 reviews with an average of 4.1 on Trustpilot. It has great reviews on Trustpilot.
There is a total of 11 reviews with a 1.7 average rating of Jewlr on REVIEWS.io. 18% of reviewers recommend Jewlr.
There are 1,164 reviews, a 3.7 average rating of Jewlr on Sitejabber. 83% of reviewers recommend Jewlr.
Redditors generally praise Jewlr for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Jewlr has a trust score of 70/100 indicating a legitimate and reliable business. It has a rating of 4.5/5 based on 5,919 reviews.
Customer's Feedback Summary
Pros:
✅ Beautiful & Well-Made Jewelry
- Many customers praised the quality of the jewelry, including rings, bracelets, and necklaces.
- Items were described as stunning, well-crafted, and exactly as described.
✅ Great Customization Options
- Customers loved the ability to personalize jewelry, including birthstones, engravings, and ring sizes.
- The customization process was described as user-friendly and smooth.
✅ Excellent Customer Service
- Customer service representatives (like Luna G and Rose) were praised for being helpful, accommodating, and responsive.
- Multiple reviewers had issues resolved quickly, including resizing, replacements, and design concerns.
✅ Fast & Reliable Shipping
- Many customers received their orders before the estimated delivery date.
- Well-packaged items arrived securely, often with certificates of authenticity and cleaning cloths.
✅ Good Value & Discounts
- Some buyers mentioned great deals, coupons, and promotions that encouraged repeat purchases.
Customers felt that the quality matched or exceeded the price.
Cons:
❌ Sizing Issues
- Some customers found rings or bracelets smaller than expected, even after measuring.
- One reviewer had trouble with an 8.5-size strap appearing too small.
❌ Engraving & Design Issues
- A few customers were unhappy with engraving quality, with one reviewer stating it looked like it was done with a pen.
- Some expected deeper or higher-quality engraving for the price.
❌ Custom Orders Take Time
- Custom jewelry, especially birthstone pieces, may take longer to arrive than standard orders.
- Customers who weren’t aware of production times felt the wait was longer than expected.
❌ Fit & Presentation Could Be Improved
- A few customers wanted better packaging, as some orders didn’t come in a gift box.
- Some reviewers felt the jewelry was smaller than expected based on website photos.
We give It 4.3 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
Jewlr Com Social Media & Contacts
Jewlr has 182k followers and 2,959 post on Instagram. Jewlr Com actively engages its audience on Instagram.
Jewlr has around 15k followers and 16k likes on Facebook. They post regularly showcasing new collections and styling tips.
Jewlr has 8k followers and 51-200 employee.
YouTube
Jewlr has 2.45k subscribers and 83 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 3.9 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
Affordable Options: Starting from around $40 for simpler pieces such as basic rings, earrings, or necklaces in sterling silver.
Mid-range: $100 – $500 for higher-end pieces in gold, or those with added gemstones or diamonds.
Luxury Pieces: Prices can go up to $1,500 or more for premium designs in platinum, diamonds, or highly customized jewelry.
Value For Money
Positive Feedback: Many customers appreciate the quality and customization options, noting satisfaction with the final product.
Negative Feedback: Some customers have reported issues with product durability and customer service responsiveness.
Prospective buyers are encouraged to read recent reviews and consider their specific needs when evaluating the value proposition.
Discount Coupons and Promotions
Seasonal Sales: Discounts during major holidays and events.
Email Subscriptions: Exclusive offers for newsletter subscribers.
Free Gifts: Occasional promotions include complimentary items with purchases.
We give It 4.2 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Jewlr
1. Where is Jewlr located?
Jewlr is based in Toronto, Ontario, Canada.
2. Does Jewlr have physical stores?
No, Jewlr operates exclusively online.
3. What is Jewlr’s return policy?
Jewlr offers a 99-day return policy for unworn items in their original condition.
4. Is there a warranty on Jewlr products?
Yes, Jewlr provides a one-year warranty covering manufacturing defects.
5. How long does shipping take?
Production typically takes a few days, with shipping times varying based on location and shipping method selected.
6. What is your return policy?
Jewlr offers a 99-day return policy. If you’re not completely satisfied with your purchase, you can return it for a full refund (excluding shipping and gift packaging charges) within 99 days of the original shipping date. Returned items must be in new and unworn condition, with the jewelry tag still attached.
7. How can I contact Jewlr for assistance?
For further assistance, you can email Jewlr’s customer service at support@jewlr.com. They are also available via LiveChat from Monday to Friday, 9:00 am to 5:30 pm Eastern Time.
8.Can I change my order after placing it?
Changes to your order can be made as long as it is still in production and has not yet been packaged or shipped. It’s recommended to contact Jewlr as soon as possible to request changes, as orders may be completed earlier than indicated.
Conclusion
Jewlr is a popular online jewelry store that deals in customizable and personalized jewelry, providing an array of rings, necklaces, bracelets, and other items. The customers like the fact that they can engrave names, birthstones, and messages, and thus it is a favorite among those who buy gifts and sentimental jewelry. The company runs frequent promotions and discounts, offering affordable prices for those who want meaningful jewelry at reasonable prices.
Reviews by customers on various websites are variable. Although several customers compliment Jewlr for the personalized choices available, low price, and timely delivery, a few have criticized the quality of products, which in some instances deteriorates after a while. Some customers have also complained about customer service, especially returns, exchanges, and warranty issues. Nevertheless, the company provides a satisfaction guarantee as well as a return policy, which is comforting to buyers.
Jewlr is very active on social media, interacting with customers through giveaways, promotions, and product displays. Although its value for money varies with personal expectations, it is a hit with customers looking for custom jewelry at reasonable prices.
At JewellersReviews, we offer impartial reviews of jewelry brands such as Jewlr, examining customer experiences, price, quality, and offers. Before you make a purchase, we suggest looking at our in-depth reviews to help you choose the ideal piece that suits your expectations.
We give It 4.2 Stars out of 5 as Overall Ratings.
Have you ever tried Jewlr? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!