GemsNY Overview
GemsNY is a New York jewelry company that deals in custom-designed gemstone jewelry. Founded in 2007, the company has an enormous collection of more than 50,000 certified, conflict-free gemstones such as sapphires, rubies, emeralds, and diamonds. By holding their entire inventory, GemsNY cuts out middlemen, allowing customers to get high-quality pieces at affordable prices. Their in-house team of GIA-certified gemologists ensures every piece meets high quality standards. Operating both online and out of their Manhattan showroom, GemsNY serves a worldwide clientele looking for custom jewelry. Their dedication to ethical sourcing, transparency, and customer satisfaction has made them a respected player in the fine jewelry industry.
Company Background
GemsNY was established in 2007 as a branch of a family-owned gemstone company with more than four decades of experience. Based in New York City’s Diamond District, the firm has grown from a wholesale gemstone distributor to a direct-to-consumer retailer. Through their vast industry experience and connections, GemsNY provides a broad selection of high-quality gemstones at wholesale prices. Their shift into online retail has enabled them to access a larger market while ensuring the one-on-one service of a boutique jeweler. The company’s focus on ethical production, handwork, and education of the customers demonstrates its commitment to integrity and excellence in jewelry business.
Product Range
GemsNY provides a wide range of jewelry such as engagement rings, wedding bands, earrings, pendants, and bracelets. One can select preset pieces or opt to make personalized designs with various stones.
Metals Used
The company uses fine-quality metals like 14K and 18K gold (yellow, white, and rose) and platinum. These materials make the jewelry long-lasting and enhance the sparkle of the stones.
Stones Used
GemsNY deals with natural and cultured gemstones such as sapphires, rubies, emeralds, alexandrites, and diamonds. The stones are sourced ethically and certified by respected gemological labs.
Price Range
GemsNY’s pricing is competitive, with pieces ranging from $300 to over $10,000, depending on the gemstone and customization. For example, a 14K gold sapphire ring may start at $500, while a custom-designed diamond engagement ring can exceed $5,000. By operating online and owning their inventory, GemsNY offers significant savings compared to traditional retailers. Their transparent pricing and detailed product information help customers make informed decisions.
GemsNY Customer Reviews Across Platforms
Gemnsy has 138 reviews with an average rating of 4.7 on Trustpilot. It has Excellent reviews on Trustpilot, with praises for customer service and design versatility.
Redditors generally praise Gemnsy for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Customer's Feedback Summary
Pros:
- Large selection of certified gemstones.
- Competitive prices with honest information.
- Custom design options with professional advice.
- Prompt and knowledgeable customer service.
- Good reviews emphasizing quality and value
Cons:
- Some buyers experience variation in gemstone color.
- Custom order processing may be delayed occasionally.
- In-person viewing locations limited, having to visit store.
- Return policy might not be applicable for all custom items.
- Website navigation can be confusing with huge inventory
We give It 4.5 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
GemsNY Social Media & Contacts
Gemnsy has 11.9k followers and 1,406 post on Instagram. Gemnsy actively engages its audience on Instagram.
Gemnsy has around 19k followers and 19k likes on Facebook. They post regularly showcasing new collections and styling tips.
Gemnsy has 493 followers and 50 following on Pinterest.
YouTube
Gemnsy has k subscribers and 556 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 3.3 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
GemsNY sells jewelry at different price levels to suit different budgets. Their direct-to-consumer business model enables them to offer lower prices than the conventional retailers. For example, a ruby stud earring pair can be priced at $400, while a bespoke emerald ring can be priced at $3,000. The company gives detailed breakdowns of prices, including gemstone and setting prices, to ensure transparency.
Value For Money
Customers usually applaud GemsNY for providing quality jewelry at affordable prices. The pairing of certified gems, professional workmanship, and individualized service adds to the perceived value. By cutting out middlemen, GemsNY sends savings straight to customers. Its focus on ethical sourcing and quality control further boosts the value proposition.
Discount Coupons and Promotions
GemsNY regularly provides promotions, such as seasonal promotions and discount codes. The company offers exclusive deals for customers who sign up for newsletters. One recent promotion, for instance, offered 20% off on certain gemstone jewelry. Such discounts bring luxury jewelry to more people’s affordable price bracket.
We give It 4.7 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About GemsNY
1. Where is GemsNY located?
GemsNY has its headquarters in New York City’s Diamond District, and other offices in Fort Lee, New Jersey.
2. Do they provide custom jewelry design?
Yes, GemsNY is expert in custom-designed jewelry, and customers can select gemstones, settings, and metals.
3. Are the gemstones certified?
All gemstones are certified by well-known laboratories like GIA and AGL, guaranteeing authenticity and quality.
4. What is their return policy?
GemsNY has a 30-day return policy for most products, except for some custom-made items.
5. Do they ship internationally?
Yes, GemsNY ships internationally to a number of countries, and shipping options are shown at checkout.
6. How long will it take to get a custom order?
Custom orders usually take 2-3 weeks for production, shipping depending on location.
7. Is there financing available?
GemsNY provides financing through third-party partners, enabling customers to pay in installments.
8. Can I see the jewelry in person?
Customers can arrange appointments to make in-person visitations at GemsNY’s showroom in New York City.
9. Do they have lab-created gemstones?
Yes, GemsNY offers natural and lab-created gemstones for different tastes and budgets.
10. How can I reach customer service?
Customers can contact GemsNY by phone, email, or live chat on their official website.
Conclusion
GemsNY provides a range of colored gemstones and specialty jewelry in customized forms, to suit clients’ demands for different pieces. Clients have complimented the company for its variety and affordability. Despite this, various experiences exist from customers, who report satisfaction in some cases but raise concerns about others.
There are some customers who have reported satisfaction with their purchases, with comments regarding the quality and beauty of the gemstones delivered. For example, one customer commented, “The selection is amazing and the prices are right.” There are, however, claims of differences between how things are presented online and how they were delivered. One customer commented on receiving a sapphire that was “poorly cut” and “milky,” which were far from what was presented online.
Customer service experiences at GemsNY are not uniform. Some customers have commended the firm for its responsiveness and helpfulness throughout the buying process. Others, however, have pointed out difficulties, especially with regards to post-purchase care and returns. One customer mentioned poor communication and lack of support when dealing with product problems.
GemsNY is known for providing discounted prices on its gemstone jewelry. Buyers have found it cheaper compared to conventional real stores. There have also been some concerns raised about the value, particularly when the delivered items fell short of anticipation from descriptions given online.
The return policy of the company has been a bone of contention with some buyers. Although GemsNY promises smooth returns, instances of non-refundable shipping cost and difficulty in returning have been reported. One buyer said she had to pay $20 as shipping for each purchase, which was not refunded when returned.
GemsNY offers an extensive range of gemstone jewelry at competitive prices, winning over price-sensitive and variety-seeking customers. However, prospective buyers need to be wary, carefully reading product information and being aware of company policies before proceeding with a purchase.
We give It 4.5 Stars out of 5 as Overall Ratings.
Have you ever tried GemsNY? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!