Friendly Diamonds Overview
Friendly Diamonds is committed to providing customers with high-quality, ethically sourced lab-grown diamonds that offer a more sustainable alternative to traditional mined diamonds. With a focus on transparency and traceability, they ensure that each piece is crafted with precision and care. Their customizable designs cater to various preferences, making it easy for customers to find or create the perfect jewelry for any occasion.
Company Background
Founded on April 15, 2019, Friendly Diamonds is headquartered in New York City, USA. The company is dedicated to creating a sustainable diamond industry by providing high-quality lab-grown diamonds that are conflict-free and environmentally friendly. Their mission is to offer customers an ethical alternative to mined diamonds without compromising on beauty or value.
Product Range
- Engagement Rings: Customizable designs featuring lab-grown diamonds in various cuts and settings.
- Wedding Bands: A variety of styles for both men and women, crafted to symbolize enduring commitment.
- Fine Jewelry: Pieces such as stud earrings, pendants, and tennis bracelets that blend elegance with everyday wearability.
Metals Used
- 14K and 18K Gold: Available in white, yellow, and rose hues, offering a classic and timeless look.
- Platinum: Known for its strength and hypoallergenic properties, providing a luxurious feel.
Stones Used
The brand exclusively uses lab-grown diamonds in their jewelry. These diamonds are created in state-of-the-art laboratories using renewable energy, ensuring they are environmentally conscious choices. Lab-grown diamonds are chemically and physically identical to mined diamonds, offering the same brilliance and durability without the ethical concerns associated with traditional diamond mining.
Price Range
- Engagement Rings: Prices start around $1,000 for simpler designs and can exceed $10,000 for more intricate settings and larger diamonds.
- Diamond Stud Earrings: One-carat diamond stud earrings are available, with prices typically starting at approximately $1,000, depending on the diamond’s quality and setting.
- Other Jewelry: Lab-grown diamond jewelry pieces, such as necklaces and bracelets, range from a few hundred to several thousand dollars, depending on design and diamond specifications.
Friendly Diamonds Customer Reviews Across Platforms
Friendly Diamonds has 688 reviews with an average rating of 4.9 on Trustpilot. It has excellent reviews on Trustpilot.
Friendly Diamonds has a total of 18 reviews on WEDDINGWIRE with an best rating of 5.0
Redditors generally praise Friendly Diamonds for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Customer's Feedback Summary
Pros:
- High-Quality Jewelry – Many customers praise the brilliance and craftsmanship of their rings, necklaces, and earrings.
- Affordable Pricing – Compared to other online jewelers, customers find better deals and competitive prices for lab-grown diamonds.
- Smooth Ordering Process – The website is easy to navigate, making it simple to customize and purchase jewelry.
- Excellent Customer Service – Many reviewers highlight the helpful, patient, and responsive support team.
- Timely Delivery – Orders are often delivered on or before the expected date, even with expedited shipping.
- Stunning Presentation – Rings and jewelry come in elegant packaging, making them perfect for gifts.
- Certified Diamonds – Each diamond comes with an authenticity certificate (IGI-certified), reassuring customers of quality.
Cons:
- Engraving Size Too Small – Some customers found engraved text too tiny to read easily.
- Necklace Chains Could Be Better – A few customers felt that chains were too thin and had to replace them.
- Minor Shipping Delays – While most orders arrive on time, a few customers reported minor shipping delays due to appraisals or processing times.
- Limited Customization on Some Features – A few customers suggested that more customization options (like Facetime calls with reps) would enhance the experience.
We give It 4.7 Stars out of 5 in Cross Platform Reviews.
Note: Most reviews tend to come from customers who had a negative experience or felt strongly enough to share their frustrations. Happy customers, on the other hand, often don’t take the time to leave feedback. Because of this, reviews can sometimes be skewed, with a higher proportion of unhappy voices. However, these reviews still provide useful insights into a company’s product quality and service, even if they might not represent the overall customer base. By analyzing the patterns in reviews—both positive and negative—we can get a good estimate of what to expect from the company.
Friendly Diamonds Social Media & Contacts
Friendly Diamonds has 16.2k followers and 636 post on Instagram.
Friendly Diamonds has around 2.5k followers and 2k likes on Facebook. They post regularly showcasing new collections and styling tips.
Friendly Diamonds has 10k followers and 2-10 employee On LinkedIn.
YouTube
Friendly Diamonds has 275 subscribers and 190 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 3.2 Stars out of 5 in Social Media Presence & Engagement
Note: If a jewelry company has active and engaging social media handles, it’s definitely a positive sign. It shows that they are attentive to customer inquiries, stay connected with their audience, and are transparent about their products. For potential buyers, this kind of interaction can create a sense of trust and reliability. It’s reassuring to know that a company is actively engaging with its community and keeping its followers updated with new products, promotions, or customer feedback.
Pricing & Value for Money
Pricing
Engagement Rings:
Prices typically start around $1,000 for simpler designs.
More intricate designs or larger diamonds can push the price up to $10,000+.
Diamond Stud Earrings:
A pair of 1-carat diamond stud earrings generally starts at about $1,000.
Other Jewelry:
Necklaces, bracelets, and rings can range from a few hundred dollars (around $500) to several thousand dollars ($2,000–$5,000 or more) depending on the design and size of the diamonds.
Value For Money
By focusing on lab-grown diamonds and sustainable practices, Friendly Diamonds offers customers exceptional value. Their jewelry provides the same beauty and durability as mined diamond pieces but at more accessible price points. The company’s commitment to quality is further emphasized by their lifetime warranty on all diamond and jewelry pieces, ensuring customers can enjoy their purchases with confidence.
Discount Coupons and Promotions
- Free Jewelry Gifts: Customers spending $3,000 or more receive a free 1/2 carat gold solitaire necklace, and those spending $5,000 or more receive free 1 carat gold stud earrings.
- Discount Codes: Promotional codes such as FLAT10 offer a 10% discount on all orders, and FD50 provides $50 off on first orders over $1,000.
We give It 4.1 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Friendly Diamonds
1. Are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are real diamonds, identical in chemical and physical properties to mined diamonds.
2. What certifications do Friendly Diamonds’ lab-grown diamonds have?
All lab-grown diamonds are certified by leading grading institutions such as GIA, IGI, and GCAL, ensuring their quality and authenticity.
3. What is the return policy?
Friendly Diamonds offers a free 30-day return policy for exchanges or full refunds, allowing customers to shop with confidence.
4. Is international shipping available?
While the company offers free shipping on all jewelry purchases, customers outside the USA should contact customer service to confirm international shipping options and any associated fees.
5. How can I contact customer support?
Customer support can be reached via phone at (646) 956-4572, email, live chat, or by booking an appointment through their website.
6. Do they offer financing options?
Yes, Friendly Diamonds provides financing options through Affirm Monthly Payments, allowing customers to pay for their purchases over time.
7. Can I customize my jewelry?
Absolutely. Customers can create personalized jewelry by selecting their preferred diamond, setting, and metal type through the company’s online portal.
8. What payment methods are accepted?
Friendly Diamonds accepts various payment methods, including credit and debit cards, PayPal, Affirm Monthly Payments, and bank wire transfers.
9. Is there a warranty on the jewelry?
Yes, all diamond and jewelry pieces come with a lifetime warranty, covering manufacturing defects and ensuring long-term satisfaction.
10. How do I stay informed about new collections and promotions?
Subscribing to the Friendly Diamonds newsletter and following their social media channels will keep you updated on the latest collections, promotions, and exclusive offers.
Conclusion
Friendly Diamonds is an online store that deals in lab-created diamonds, engagement rings, and high-end jewelry. Reviews on platforms such as Trustpilot, Google Reviews, and Reddit are a combination of customer experiences. Most customers commend the company for its eco-friendly, ethically sourced diamonds, affordable prices relative to natural diamonds, and customization of engagement rings and jewelry. Customers also value the clarity of diamond certifications and the diversity of styles offered. Some buyers, however, have complained about late shipping, customer service response time, and uneven order fulfillment.
Pricing-wise, Friendly Diamonds provides a cheaper option compared to natural diamonds, thus making high-quality lab-grown diamonds more affordable for the masses. The company offers regular discounts and promotions, which add to its value proposition. Nevertheless, some customers complain that although the prices are competitive, return policy and warranty information clarity could be better.
Customer service is mixed, with some customers praising the company’s responsive representatives and simple process of customization, while others cite difficulties in post-purchase assistance and refund processing. As with any online purchase of jewelry, customers should be sure to read the terms and conditions thoroughly before making a high-value purchase.
Social media platforms, including Instagram, Facebook, and Pinterest, are where Friendly Diamonds engages actively to market its jewelry, highlighting new designs, testimonials from customers, and educational materials regarding lab-created diamonds. While there are periodic promotions during holidays and special discounting from time to time, shoppers who seek the best bargain need to look out for sales events.
At JewellersReviews, we offer unbiased, detailed reviews of jewelry brands such as Friendly Diamonds to assist consumers in making informed choices. Whether you’re in the market for a lab-created diamond engagement ring or searching for quality alternatives to natural diamonds, our reviews include product quality, price, customer feedback, and offers. Check out our website to view more jewelry brand reviews before your next buy.
We give It 4.5 Stars out of 5 as Overall Ratings.
Have you had any experience with Friendly Diamonds? We’d love to hear your thoughts or answer any questions you might have in the comments below! Sharing your experiences can help others make more informed decisions when considering their jewelry options. Let’s start a conversation and learn from each other!