Eternate Jewelry Overview
Emerging due to the changing times, Eternate is a New York-based jewelry company with expertise in crafting custom-made, eco-friendly pieces of jewelry. They aim to design heirloom-quality products from recycled metals and conflict-free diamonds, providing tailored jewelry that represents people’s stories and values.
Company Background
With more than 60 years of history in the jewelry-making industry, Eternate boasts of infusing classic design with skilled craftsmanship. Sustainability and ethical standards are at the heart of their operations, guaranteeing each piece is not only stunning but also made ethically.
Product Range
- Engagement Rings: Personalized rings with different gemstones and settings.
- Wedding Bands: For both men and women, in several styles and metals.
- Birthstone Jewelry: Customized jewelry with birthstones to mark important occasions.
- Fine Jewelry: A range of necklaces, bracelets, earrings, and more, for everyday or special occasions.
Metals Used
- Gold: Comes in 14k and 18k varieties with yellow, white, and rose gold.
- Platinum: Renowned for its strength and hypoallergenic nature.
Stones Used
- Natural Gemstones: Harvested transparently to ensure that ethical practices are followed.
- Lab-Grown Diamonds: A sustainable alternative to mined diamonds.
- Moissanite: An eco-friendly gemstone with brilliance and durability.
Price Range
- Rings: $50 – $500
- Necklaces: $100 – $1,200
- Earrings: $30 – $350
- Bracelets: $80 – $600
- Custom Jewelry: $200 – $2,500+
Eternate Jewelry Customer Reviews Across Platforms
Eternate Jewelry has 691 reviews with an average rating 4.3 on Trustpilot. It has excellent reviews on Trustpilot.
Redditors generally praise Eternate Jewelry for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Eternate Jewelry has a high trust score of 100 indicating a legitimate and reliable business. It has a rating of 4.3/5 based on 690 reviews.
Customer's Feedback Summary
Pros:
- Beautiful & High-Quality Designs: Many customers were impressed by the visual appeal and craftsmanship of the jewelry, especially rings, pendants, and bracelets.
- Fast & Reliable Shipping: Numerous buyers received their items quickly and safely, even for custom or personalized orders.
- Responsive Customer Service (In Some Cases): When issues like missing stones occurred, some customers noted prompt responses and quick replacements.
- Great for Gifting: Products like birthstone necklaces, engagement rings, and matching friend pendants were praised for sentimental value and presentation.
- Fair Pricing & Value: Several users mentioned that the quality exceeded expectations for the price. Some described it as a great “small company” find.
- User-Friendly Experience: Smooth ordering process and easy payment options (including installment plans) are appreciated.
Cons:
- Inconsistent Customer Service: Some customers experienced poor communication, slow responses, or no reply at all when something went wrong.
- Product Durability Issues: Complaints about jewelry breaking after a few wears or feeling too dainty for everyday use. Some pieces (e.g., bracelets or clasps) were said to be fragile.
- Warranty Frustrations: Several buyers were disappointed by the “lifetime warranty”, feeling it was not honored fairly. Repair costs plus shipping were considered excessive.
- Size/Scale Mismatch: A few users felt that jewelry appeared much larger in photos than in real life. The stones were sometimes smaller or less visible than expected.
- Shipping/Loss Issues: Some customers reported never receiving their package. In those cases, Eternate deferred to shipping companies, leaving customers without resolution.
- Refund and Return Complications: Returns were either not refunded or took a long time. A few had to resort to credit card chargebacks to resolve disputes.
We give It 4.0 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
Eternate Jewelry Customer Social Media & Contacts
Eternate Jewelry has 21.3k followers and 390 post on Instagram.
Eternate Jewelry has around 823 followers and 806 likes on Facebook.
YouTube
Eternate Jewelry has 26 subscribers and 25 videos on youtube.
We give It 3.2 Stars out of 5 in Social Media Presence & Engagement
Note: Eternate Jewelry has a strong online presence with active engagement, though there’s room for growth on platforms like Facebook and YouTube. Overall, they are effectively keeping their audience engaged.
Pricing & Value for Money
Pricing
Pricing refers to the actual cost of each specific jewelry item offered by Eternate Jewelry. This can vary depending on various factors such as the type of jewelry, materials used, craftsmanship, and customization options. The pricing for each piece is typically determined based on its unique features, including the design, material quality, and size.
Value For Money
Customer reviews of Eternate are divided. Some customers commend the jewelry’s quality and design, expressing satisfaction with their purchases. For example, a Reddit user reported buying a wedding band that exceeded their expectations in design and fit. There are, however, complaints about product quality and customer service. One of the customers complained about durability problems with their engagement ring as well as a problem with resizing. Also, the Better Business Bureau (BBB) has awarded Eternate an ‘F’ rating because of complaint non-responses.
Discount Coupons and Promotions
Eternate sometimes has promotions and sales. Subscribers to their newsletter or followers on their Instagram handle are kept abreast of ongoing deals. Moreover, financing facilities are accessible through payment platforms such as Affirm and ShopPay, which allow flexible payment terms for different budgets.
We give It 3.5 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Eternate Jewelry
1. What materials are used in your jewelry?
We use high-quality materials such as sterling silver, gold, diamonds, and other premium gemstones to craft our pieces.
2. Do you offer custom jewelry designs?
Yes, we offer custom designs to create unique, personalized jewelry for special occasions.
3. Do you offer gift wrapping?
Yes, we offer gift wrapping services for a small additional fee, perfect for special occasions.
4. What are your shipping options?
We offer standard and expedited shipping options. Free shipping is available for orders over a certain amount.
5. How can I place an order?
Orders can be placed directly on our website or through our social media channels. You can also contact us for assistance in placing an order.
6. Is Eternate a legitimate company?
Yes, Eternate is a New York-based jewelry brand with over 60 years of experience, specializing in high-quality, sustainable jewelry.
7. What is Eternate’s return policy?
Eternate offers a 30-day free return and exchange policy with a prepaid shipping label, ensuring customer satisfaction.
8. How can I ensure the correct ring size when ordering?
Eternate provides a ring sizing guide on their website and offers assistance to help customers determine the correct size before purchasing.
9. Are the diamonds used by Eternate conflict-free?
Yes, Eternate is committed to ethical sourcing, using only conflict-free diamonds in their jewelry.
10. Does Eternate offer customization options?
Absolutely. Each piece is custom-made, allowing customers to select specific gemstones, metals, and engravings to create a unique item.
Conclusion
Eternate Jewelry specializes in providing a range of sophisticated and affordable fine jewelry, such as engagement rings, wedding bands, and custom designs. The company positions itself as a retailer of high-quality craftsmanship at affordable prices, targeting consumers seeking fashionable but affordable jewelry pieces. Most consumers enjoy the trendy designs and ability to customize, especially for one-time events.
Reviews by customers on various platforms like Trustpilot, Google Reviews, and Sitejabber are ambivalent. Compliments regarding the stylish looks, affordable costs, and acceptable quality for money are made by positive reviews. Some customers, however, have complained about durability, with claims of stones losing their hold or metal tarnishing after some use. Customer services also vary in experience, as some buyers sing the praises of quick help offered while others mention issues with exchanges and returns.
On social media, Eternate Jewelry has a moderate following, posting product showcases and the occasional promotion. The company issues discounts and holiday promotions, which attract budget shoppers. Compared to more prominent jewelry companies, though, their engagement and trust levels seem lower.
At JewellersReviews, we give impartial and in-depth information to assist customers in making informed jewelry buying decisions. Eternate Jewelry is a good choice for customers seeking trendy and inexpensive jewelry, but shoppers need to watch out for quality issues and carefully examine return policies prior to buying.
We give It 3.7 Stars out of 5 as Overall Ratings.
Have you ever tried Eternate Jewelry? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!