Cullen Jewelry Overview
Cullen Jewelry is a luxury jewelry brand known for its high-end, handcrafted pieces, often incorporating rare gemstones and fine metals. The company specializes in unique designs that blend modern aesthetics with classic elements. Cullen Jewelry offers a variety of collections, including engagement rings, necklaces, earrings, and bracelets, focusing on exquisite craftsmanship and attention to detail. The brand is committed to using ethically sourced materials and creating one-of-a-kind pieces that appeal to those seeking luxury and personalization in their jewelry.
Company Background
Founded in 2018 by Jordan Cullen, Cullen Jewellery emerged from a personal quest for an ethically sourced, affordable engagement ring. Dissatisfied with traditional options, Jordan explored lab-grown gemstones, leading to the creation of a brand committed to providing high-quality, sustainable fine jewelry. Based in Melbourne, Australia, Cullen Jewellery has expanded its reach globally, serving over 10,000 couples with bespoke engagement rings and fine jewelry pieces.
Product Range
- Engagement Rings: Featuring lab-grown diamonds, moissanite, and lab-grown sapphires in various cuts and settings.
- Wedding Bands: Available in multiple designs to complement engagement rings.
- Fine Jewelry: Including earrings, necklaces, and bracelets crafted with lab-grown gemstones.
Metals Used
- 18K Gold: Available in yellow, white, and rose variations.
- Platinum: Known for its durability and hypoallergenic properties.
Stones Used
- Lab-Grown Diamonds: Offering the same physical and chemical properties as mined diamonds.
- Moissanite: A brilliant and affordable diamond alternative.
- Lab-Grown Sapphires: Providing vibrant color and clarity.
Price Range
- Engagement Rings: Prices vary based on the chosen gemstone and setting, with options available for different financial plans.
- Wedding Bands: A range of designs priced to suit various budgets.
- Fine Jewelry: Pieces available at multiple price points, ensuring accessibility.
Cullen Jewelry Customer Reviews Across Platforms
Cullen Jewelry has 3,140 reviews with an average of 5.0 on Trustpilot. It has mixed reviews on Trustpilot, with praises for customer service and design versatility.
Weddingbee generally praise Cullen Jewelry for its stylish, affordable designs and good customer service,
Redditors generally praise Cullen Jewelry for its stylish, affordable designs and good customer service, though some raise concerns about the durability of its gold-plated pieces for daily wear.
Customer's Feedback Summary
Pros:
✔ Exceptional Customer Service: Many reviewers highlight friendly, patient, and knowledgeable consultants who make the experience enjoyable.
✔ Personalized Shopping Experience: Staff members take time to explain ring settings, diamonds, and customization options.
✔ Ethical & Sustainable Jewelry: Cullen Jewellery is carbon-neutral and focuses on lab-grown diamonds, making it an eco-friendly option.
✔ Beautiful Showroom & Atmosphere: Customers appreciate the calming environment, special touches like Polaroid photos, and even gifts like roses on Valentine’s Day.
✔ Accommodating & Inclusive: Staff members go above and beyond, whether it’s handling toddlers, adjusting appointments, or ensuring all customers feel valued.
Cons:
❌ Limited Retail Locations: The in-store experience is highly rated, but those who can’t visit a showroom may not get the same level of personalization online.
❌ Pricing Transparency: While the brand focuses on lab-grown diamonds, which are more affordable than natural diamonds, some customers would appreciate more upfront pricing details.
❌ High Demand for Appointments: Some customers mention needing to book ahead due to high demand, especially for personalized consultations.
We give It 4.6 Stars out of 5 in Cross Platform Reviews.
Note: You should must consider a fact that mostly frustrated comes to review a company on these platforms and in most of the cases happy customers don’t bother to rate. But these datas and reviews can give you a estimate about the service and product of the company.
Cullen Jewelry Social Media & Contacts
Cullen Jewelry has 285k followers and 2,544 post on Instagram. Cullen Jewelry actively engages its audience on Instagram.
Cullen Jewelry has around 17k followers and 10k likes on Facebook. They post regularly showcasing new collections and styling tips.
Cullen Jewelry has 2k followers and 51-200 employee.
YouTube
Cullen Jewelry has 19.8k subscribers and 625 videos on youtube. They have posted videos related to their jewelry and styling tips.
We give It 4.2 Stars out of 5 in Social Media Presence & Engagement
Note: All of their social handles are pretty active and engaging. This is a green flag for a jewelry Buyers.
Pricing & Value for Money
Pricing
Cullen Jewelry offers high-end, luxury pieces, and its pricing reflects the quality, craftsmanship, and materials used in their creations. Prices for their jewelry can vary significantly based on factors such as the type of piece.
- Engagement Rings: Prices typically start in the lower thousands, with more intricate and larger diamond rings ranging into the tens of thousands.
- Necklaces & Bracelets: These pieces can range from a few hundred dollars for simpler designs to several thousand for those with high-quality diamonds or rare gemstones.
- Earrings: Similar to necklaces and bracelets, earrings may be more affordable for simpler designs, but those with diamonds or precious gemstones can command higher prices.
Value For Money
Cullen Jewelry is positioned as a high-end luxury brand, so the value for money will depend on a buyer’s expectations and preferences. Here are the main factors that contribute to its value proposition:
- Quality Craftsmanship: Cullen Jewelry focuses on handcrafted, meticulously designed pieces, often incorporating high-quality diamonds and gemstones. This level of craftsmanship adds to the value, ensuring durability and uniqueness.
- Ethically Sourced Materials: The company emphasizes the use of responsibly sourced materials, which can increase the value, particularly for buyers who prioritize sustainability and ethical practices.
- Uniqueness and Design: Each piece is often custom-designed or made in limited editions, offering exclusivity. This can make the jewelry feel more special and justify a higher price point.
- Longevity: The quality of the materials, combined with expert craftsmanship, often results in jewelry that stands the test of time, both in terms of design and durability, which contributes to its value over the years.
Discount Coupons and Promotions
Cullen Jewellery maintains a policy of consistent pricing, reflecting the true value of their craftsmanship and materials. As a result, they do not typically offer discounts or engage in sales events. This approach ensures fairness and transparency for all clients.
We give It 4 Stars out of 5 in Price and Value analysis.
Frequently Asked Questions About Cullen Jewelry
1. How long will it take to get my order?
Crafting of your ring typically takes 8-10 weeks, with expediting options available if you need it sooner. The exact completion date can be conveniently found on each product page. Please note that shipping is not included within this date and you can find all our shipping information here. For all timeframe information please visit our crafting timeframes page.
2. What if I need help placing an order through your website?
If you need help selecting from our range of diamond engagement rings or lab grown engagement rings, please contact us here. Our team, experienced in both lab created diamonds and moissanite, will assist you.
3. What type of warranty do I receive?
Cullen Jewelry offers a free Lifetime Manufacturing Warranty on all our products, including lab grown diamond rings, ensuring peace of mind.
4. Do you ship worldwide?
Yes! At Cullen Jewelry, we offer free international shipping on all orders, including those for the perfect diamond engagement ring. Shop online and add your chosen piece to your shopping bag with ease.
5. Import Duties and Taxes?
Most of our orders are sent as DDP (Delivery Duty Paid – this means import duties & taxes are covered). However, there may be cases where you may have to pay local import taxes and duties, which Cullen Jewelry does not cover, as some countries do not allow us to pay them as the sender. For more details, please check our Shipping page or contact your local customs agency.
6. Can I just drop in to the showroom?
Our showroom, featuring a range of lab grown diamond rings and moissanite pieces, is open by appointment only. Discover our collection of lab grown diamond engagement rings and moissanite in person or online.
7. How do I find out my ring size?
At Cullen Jewelry, we offer free ring sizers for our entire range. Measure your ring size comfortably at home for that perfect fit.
8. Can you help me keep my purchase a surprise?
Absolutely! We understand that many of our products are purchased as surprise gifts for events such as an engagement. For this reason, we use subtle packaging that will not give away the contents of the package.
9. What payment methods do you accept?
At Cullen Jewelry, we accept payments via direct debit, cash or card. If you are looking for an extended payment plan, we also offer interest-free finance via Hum.
10. Can I return a product?
At Cullen Jewelry, we value the craftsmanship and dedication involved in making each unique piece of special occasion jewelry. Therefore, we do not offer refunds/returns or exchanges unless the item is faulty or damaged. Please see our Returns Policy for more information.
11. How long will it take to get my order?
Crafting of your ring typically takes 8-10 weeks, with expediting options available if you need it sooner. The exact completion date can be conveniently found on each product page. Please note that shipping is not included within this date and you can find all our shipping information here. For all timeframe information please visit our crafting timeframes page.
12.What if I need help placing an order through your website?
If you need help selecting from our range of diamond engagement rings or lab grown engagement rings, please contact us here. Our team, experienced in both lab created diamonds and moissanite, will assist you.
13. What type of warranty do I receive?
Cullen Jewelry offers a free Lifetime Manufacturing Warranty on all our products, including lab grown diamond rings, ensuring peace of mind.
14. Do you ship worldwide?
Yes! At Cullen Jewelry, we offer free international shipping on all orders, including those for the perfect diamond engagement ring. Shop online and add your chosen piece to your shopping bag with ease.
15. Can you help me keep my purchase a surprise?
Absolutely! We understand that many of our products are purchased as surprise gifts for events such as an engagement. For this reason, we use subtle packaging that will not give away the contents of the package.
Conclusion
Cullen Jewelry has become popular for their sophisticated and responsibly sourced engagement rings, wedding rings, and luxury jewelry. Platform reviews on Trustpilot, Reddit, and Sitejabber reflect an overall positive opinion, with numerous customers complimenting the brand’s workmanship, distinctive moissanite and cultured diamond offerings, and superb customer service. Cullen Jewelry is most loved by consumers seeking superior-quality alternatives to conventional mined diamonds. But a few customers have complained of longer-than-usual turnaround times since most items are made to order, and a few reported small sizing or customization problems.
Pricing-wise, Cullen Jewelry is positioned as a lower-cost alternative to conventional diamond stores without compromising on quality. Their lab-created diamonds and moissanite gemstones provide a budget-friendly yet luxurious option, which makes them a popular choice among price-sensitive consumers. The majority of customers believe that their products are good value for money, particularly considering the ethical sourcing and personalization options.
Cullen Jewelry has an active social media presence, specifically on Instagram and TikTok, where they share their beautiful engagement rings, the craftsmanship behind-the-scenes, and customer reviews. Their beautiful visual content and response to followers promote trust and maintain their reputation as a high-quality jewelry brand.
The company sometimes runs promotions and financing deals, thus making their jewelry affordable to a broader population. They can have discounts during off-season sales or for first-time customers, making it even more affordable.
At JewellersReviews, we offer genuine and detailed reviews of brands such as Cullen Jewelry so you can make the best jewelry buying decision. Check out our site for in-depth customer reviews, professional critiques, and all the information you require to become fully informed before you purchase your ideal engagement ring or quality piece of jewelry.
We give It 4.5 Stars out of 5 as Overall Ratings.
Have you ever tried Cullen Jewelry? We would love to hear your experiences or answer any questions you may have in the comments below. Let’s share our thoughts with others so they can be better informed!